Overview
Reception / Admin Support Jobs in Melbourne, Victoria, Australia at Southern Cross Education Institute
Title: Reception / Admin Support
Company: Southern Cross Education Institute
Location: Melbourne, Victoria, Australia
⭐ Job Title: Reception / Admin Support
⭐ Reporting To: CEO / Line Manager
⭐ Hours / Basis: Full time, Permanent
⭐ Location: North Melbourne, VIC
THE COMPANY
Southern Cross Education Institute (SCEI) and Southern Cross Education Institute – Higher Education (SCEI-HE) have delivered nationally recognised vocational and tertiary qualifications across Australia since 2007 (SCEI-HE since 2018), to both local and international students. Since the organisation's inception, it has established itself as a reputable education provider.
In line with our vision to serve the health, community, and education sectors as a leading private provider, the colleges primarily deliver programs in Community Services, Early Childhood, Nursing, Aged Care, and Pathology, with a strong emphasis on producing job-ready graduates.
We are proud to have graduated close to 20,000 students, many of whom have secured employment across hospitals, aged care facilities, community organisations, and childcare centres across Australia.
With campuses in Victoria and South Australia and expansion plans into Queensland, our continued growth depends on attracting talented professionals who share our commitment to excellence.
⭐ THE OPPORTUNITY
We are seeking a professional and well-presented Receptionist to join our Melbourne campus team. This role serves as the first point of contact for students, visitors, and staff, ensuring a welcoming and professional front-office environment.
The Receptionist plays a key role in maintaining efficient front-desk operations and providing general administrative support to ensure smooth day-to-day campus activities.
⭐ KEY RESPONSIBILITIES
Reception Duties
- Serve as the first point of contact for students, visitors, and staff, providing professional and courteous customer service.
- Manage incoming calls, emails, and walk-in enquiries, directing them to the appropriate staff members.
- Maintain and monitor the reception email inbox, ensuring timely responses.
- Welcome visitors and ensure sign-in procedures are followed.
- Maintain a clean, organised, and professional reception area at all times.
- Prepare meeting rooms and ensure office areas are presentable.
Administrative Duties
- Handle incoming and outgoing mail and coordinate courier deliveries.
- Maintain office supplies and manage stationery inventory.
- Perform general administrative tasks including filing, scanning, photocopying, binding, and archiving documents.
- Maintain accurate records and organise documentation as required.
- Assist with preparation of basic reports, letters, and documents when required.
- Support administrative tasks across departments as directed.
- Ensure office equipment and supplies are functioning and report issues when necessary.
- Assist with scheduling appointments and managing meeting room bookings.
⭐ QUALIFICATIONS, EXPERIENCE & SKILLS
- Minimum 1-2 years of experience in a receptionist or administrative role.
- Strong customer service skills with a professional and friendly manner.
- Excellent verbal and written communication skills.
- Professional presentation and telephone etiquette.
- Strong organisational skills and attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to quickly learn new systems and processes.
- Experience working in an education environment is highly regarded but not essential.
⭐ PERSONAL ATTRIBUTES
- Friendly, approachable, and professional demeanour.
- Reliable and punctual with a strong work ethic.
- High attention to detail and organisational ability.
- Ability to work independently and as part of a team.
- Positive attitude and willingness to assist others.
- Ability to maintain confidentiality and professionalism at all times.
⭐ WHY WORK WITH US?
- Supportive and collaborative team environment.
- Modern campus facilities.
- Opportunity to work within a respected education provider.
- Stable full-time role within a growing organisation.
- Professional and inclusive workplace culture.
⭐ HOW TO APPLY
If you would like to be considered for this role, please submit:
- A cover letter
- A current resume
