Overview
Reception and Administrative Services Associate Jobs in Nappanee, IN at inTech Trailers
What You’ll Do:
Process all health referral orders.
Assist with scheduling and coordinating installations.
Answering incoming and make outgoing phone calls.
Ability to learn and understand multiple ADT support systems.
Work various MMB action queues daily.
Perform contracting and compliance tasks as assigned.
Other job duties and business tasks based on manager’s discretion.
Provisioners:
Multi system data entry (Salesforce, Companion Web, IT3, Oracle) for account building in ADT systems.
Picking, packing, and programming equipment for direct-to-consumer shipping.
Phone work (inbound and outbound) to confirm information and customer need as well as schedule ADT techs for installation of Health products.
Troubleshoot with ADT techs and help to resolve issues of end users.
Sales Support:
Internal and external customer support (billing updates and contract issues).
Contract processing and scanning into DM System.
Phones for switchboard and monitor phone queues for management.
Detailed invoice prep and distribution for enterprise accounts.
Open and distribute mail for department heads.
Check posting and sending to lockbox. Send list to billing team.
Enter Enterprise Sales in Salesforce, build quotes, and launch customer agreements for signature.
Administrative Support and Billing:
Perform multi system medical billing and Medicaid billing for health services (portal, spreadsheet to invoice, EDI file submission).
Process claims timely and accurately and follow up with rejected and denied claims.
Inbound and outbound calling support for agencies and clients in the Medicaid space.
Account reconciliation for monthly billing.
Posting incoming payments per account.
Work with contracting team and regional field team to resolve billing issues.
Contracting and Compliance:
Establish new contract via bid, completing RPF, or completing request on agency portals (In conjunction with field RSMs)
Maintain existing contracts via recredentialing or processing renewals upon agency requests.
Perform desk audits on demand by government agency (required by Medicaid).
Work with field service teams to ensure compliance and required training for ADT service techs. (Medicaid required background checks and training compliance for audits).
Receive and track agreements from field installations, chase missing paperwork, and scan and save in DM client file.
Manage field sales show schedule and supplies. Ship necessary tradeshow supplies to countrywide events when needed.
Returns and Recovery:
Verify account info and virtually log equip return in various platforms/programs (Excel, Informix, MASterMind, IT3, Oracle).
Verify system swap completed correctly for replacements/conversions.
Cancel and purge accounts, when applicable.
Communicate equipment returns, as needed, prior to cancellation.
Verify and request non-return charges be applied or reversed on accounts.
Audit cancellations for accuracy and prep CXL file for submission to OnProcess.
Work with OnProcess; review their performance metrics.
SIM card deactivations (if equipment not returned).
Account investigations based on a variety of internal requests.
Work with third party recovery company on equipment collections and billing for non-returned equipment.
What You’ll Need:
High school diploma or equivalent.
2+ years of office skills/experience.
Ability to handle multiple tasks.
High degree of accuracy.
Strong communication and customer service skills.
Ability to speak to customers on the telephone.
Ability to be part of a team and to work independently.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
Title: Reception and Administrative Services Associate
Company: inTech Trailers
Location: Nappanee, IN
