Overview
Receptionist Jobs in Doha, Qatar at Confidential
Title: Receptionist
Company: Confidential
Location: Doha, Qatar
Definite Contract Position-Receptionist
To provide efficient and accurate telephone response and a pleasant and welcoming face to a wide variety of visitors to QAFAC in order to project an appropriate image of the organization.
KEY ACCOUNTABILITIES:
Description
Performance Indicators
Customer Service:
Act s the first point of contact for enquiries, either by telephone or to visitors coming into the building, in order to enable visitors to go about their business.
Promptness in responding to calls.
General feedback from visitors and internal departments.
Reception Management:
Ensuring the smooth running of the reception area at all times and keeping this neat and tidy, in order to present an appropriate image of the organisation.
Reception area kept tidy.
General feedback from visitors.
Secretarial Support:
Providing relief secretarial support and communicating with various internal departments on an as-required basis, in order to reduce the administrative burden on other members of the organisation.
Feedback from relevant directors.
Reacting quickly to tasks as required.
Customer Service:
Listen to customers’ enquiries and problems and establish responsibility as appropriate, in order to ensure rapid resolution and customer satisfaction.
Customer satisfaction.
Problems resolved in a timely manner.
Description
Performance Indicators
Mail & Parcels:
Receiving and sorting mail and parcels and franking post in order to ensure the efficient routing of post.
Mail sorted promptly and efficiently.
Policies & Procedures:
Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner.
Audit of compliance to operational procedures and instructions.
Safety, Quality & Environment:
Follow all relevant safety, quality and environmental control procedures and instructions so that personal safety/the safety of others is not jeopardised and a minimum level of product/service quality and environmental impact can be guaranteed.
Audit of compliance to safety, quality and environmental procedure and instruction.
Frequency of safety incidents and near misses.
5. COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
Daily communication with staff across all areas of the organisation to pass on calls and notify the arrival of visitors.
External:
Daily contact with all visitors to the offices to greet and direct them to the appropriate member of the organisation.
6. FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY:
Normally operates alone without direct supervision, however, for all non-routine inquiries and questions can be referred to General Services Coordinator.
Clerical work assignments and/or information pertinent to the performance of day-to-day duties are communicated through the supervisor.
7. QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications:
A holder of a Commercial Diploma.
Minimum Experience:
Experience in the use of telephone switchboards/equipment.
Skilled in handling office communication equipment
Courteous and pleasant manners
Good interpersonal and customer handling skills
Required Skills:
English Language
Knowledge of Policy & Procedure
Time Management
Data Gathering & Analysis
Negotiation
PC
Presentation
Project Management
Written Communication
bilingual (Arabic is must)
