Overview
Receptionist / Administrative Assistant Jobs in Torquay, England, United Kingdom at Torbay and South Devon NHS Foundation Trust
Title: Receptionist / Administrative Assistant
Company: Torbay and South Devon NHS Foundation Trust
Location: Torquay, England, United Kingdom
Our Receptionist/Administration Assistant will join the Cardiology Department at Torbay Hospital. They will be responsible for greeting and booking patients in for their appointments.
They will be proficient in customer service skills and computer skills and will be required you to be a good communicator and work both independently and as part of the team.
Greeting patients to the department, attending clients on multiple hospital systems, answering telephone, processing clinic outcomes, making follow-up appointments, filing and any other admin duties
Support the Cardiololgy Department in carrying out the booking of
appointments ensuring Referral to Treatment (RTT) data quality is kept up-todate and amended accordingly. To undertake a variety of general office duties, filing, photocopying, tracering of hospital notes and any other administrative duties
Act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
Provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and
responsive
Provide a high-quality customer service which complies with relevant
legislation and NHS Employment check standards
Be honest and learn from mistakes, and help to create a “no-blame” culture were people feel able to share and learn from experiences together
Work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
Acknowledge that you need to continually deliver greater value to customers.
Be honest about your biggest challenges and create a culture of curiosity and openness
The Cardiology Department at Torbay Hospital is based across two units, the Heart and Lung Unit and the Cardiac Catheter Suite.
As a multi-disciplinary team, we work closely with Consultant Cardiologists, specialist Cardiac Physiologists, specialist nursing staff, administrative team, Specialty Doctors, and Specialist Registrars.
We undertake assessments and investigations, in addition to all aspects of treatment of patients with diseases and defects of the heart / cardiovascular system.
You will be joining a supportive and dynamic team, who are committed to continuously improve the service for our patients.
For further details / informal visits contact: Name: Jennifer Waye Job title: Practice Manager Email address: [email protected] Telephone number: 01803 656297
