Overview
Receptionist & Office Coordinator Jobs in London, England, United Kingdom at Gordon Brothers
Title: Receptionist & Office Coordinator
Company: Gordon Brothers
Location: London, England, United Kingdom
About Gordon Brothers: Since 1903, Gordon Brothers has helped companies unlock the potential of their assets. Our solutions-oriented approach combined with over 120 years of industry knowledge enables clients to get the most value from their assets with tailored solutions across asset services, asset lending and financing, and asset trading. Leveraging our deep expertise in retail, industrial, brands and real estate, we work closely with clients globally to determine the value of, lend against, or buy and sell their assets to help them achieve their business goals. At Gordon Brothers, we foster a culture of collaboration and creativity to find unique and innovative solutions for our clients. We take pride in fostering an engaging, inclusive culture and encouraging employees to bring new ideas to the table, develop their skills, and build dynamic and fulfilling careers. For more information, please visit www.gordonbrothers.com.
Description
At Gordon Brothers, smooth processes and systems are the key to our success. We are looking for someone with strong client focus, who has excellent organisational skills and has a personable disposition to keep us thriving. This role will provide strong, reliable and efficient support for our front of house and office operations, with elements of administrative duties, that will support the HR function in the London office.
The ideal candidate will be able to succeed in a fast-paced environment and is adaptable in dealing with the day-to-day changing tasks. This person will contribute to us achieving organisational productivity by nurturing a positive, inclusive work environment.
This role requires presence in the office 5 days a week 9.00am – 5.00pm.
Key Responsibilities
Office Coordinator/ Reception Duties:
- Deal with all general office facilities matters and office queries, working closely with the HR team and liaise with other departments .
- Ensure the office is running effectively on a day-to-day basis.
- Manage the switchboard, all incoming calls (including forwarded calls), handle general enquiries.
- Welcome clients and guests, providing refreshments as needed.
- Manage meeting rooms , make sure the rooms have been refreshed between meetings.
- Take ownership and manage the hotdesking system(Robin).
- Coordinate incoming and outgoing mail, receive deliveries, liaise with couriers and capturing this information on the database.
- Oversee all aspects of space and infrastructure planning, including workstation moves, additions and changes while providing timely answers, resources, and solutions to the office.
- Be the initial point of contact for all suppliers and external providers of services, the landlord team, building manager and building reception staff, managing security building passes to access the office .
- Manage the office operations budget, including processing invoices and liaising with the Finance team.
- Implement and maintain Health & Safety policies and procedures such as PAT testing, fire marshal and first aid training along with other processes.
- Be solely responsible for maintaining all file archive records in efficient order. Ensure all information is stored securely, in compliance with personal data protection regulations and available to relevant members of staff when required.
- Order and coordinate the delivery of office supplies in a timely fashion, anticipating and making sure there are no shortages,.
- Order branded Gordon Brother items such as water bottles, backpacks etc. and preparing ‘welcome swag pack’ for new joiners.
- Receiving deliveries and office orders, including weekly food delivery.
- Requisitioning of all office consumables, i.e., general office stationery, toners for printers/photocopiers, coffee and water supplies etc.
- Deal with agreements for hotel rates and providers.
- Mail and ship packages; and update contacts database and employee lists.
- Manage and coordinate meeting room bookings, ensuring that the rooms are kept tidy, and facilities are in working order.
- Arrange transport and accommodation when required for colleagues traveling from other offices and negotiate travel rates and suppliers.
- Arrange and coordinate lunch/breakfast for internal and external events when required.
- Provide general support to visitors – internal and external.
HR Duties
- Support HR team with onboarding and offboarding processes
- Order and maintain list for IT equipment such as keyboards, screens etc.
- Assist the Marketing & HR teams with organizing the Gordon Brother’s staff events throughout the year.
- Liaise and communicate with North America & other regional office managers for knowledge sharing and coordination.
- Coordinate and schedule interviews, interview debriefs and feedback to agencies/candidate.
- Support company activities such as Wellbeing programmes, engagement activities and diversity & inclusion efforts.
Knowledge, Skills & Abilities
- Knowledge of Microsoft office (in particular, Word, Excel, Power Point) and Apple package as an advanced user of all applications.
- Possess relentless attention to detail and impeccable organisational skills.
- Strong client focus and ability to deliver excellent client-service.
- Thrive in a fast-paced, entrepreneurial culture and manage multiple and shifting priorities.
- Proactive attitude and able to take initiative and offer ideas.
- Able to match/flex personal response to each individual and business situation.
- Ability to build effective working relationships within the business at all levels and with external suppliers.
- Excellent interpersonal and time management skills.
- A fast learner who enjoys being challenged and doing new things.
- Logical in their approach and finds solutions to resolve problems in a calm and prompt manner.
- Able to complete tasks and work individually without instruction.
Education & Experience
- Relevant experience within a fast-paced financial or professional services organisation in a front of house role.
- Experience of performing successfully and staying calm under pressure and in a fast-paced environment.
- Confident English speaker (other language skills in German or Spanish would be advantageous).
About Gordon Brothers
Since 1903, Gordon Brothers has helped lenders, operating companies, advisors, and investors move forward through change. Headquartered in Boston, Gordon Brothers is comprised of approximately 500 professionals across North America, EMEA, and APAC regions. Gordon Brothers International covers all of the Group’s operations outside of North America and has over 150 professionals based in the UK, Germany, Spain, Italy, the UAE, Australia, Japan and Singapore.
Utilising our international presence, industry knowledge and financial resources, we bring a powerful combination of expertise, operational experience, and capital to each opportunity. With services in valuations, dispositions, operations, and investments, we customise solutions on an integrated or standalone basis. We provide rapid solutions and reliable outcomes for clients at all points in the business lifecycle. Whether to fuel growth or facilitate strategic consolidation, we work across industries and around the world to put assets to their highest and best use.
Gordon Brothers is an Equal Opportunity Employer
Gordon Brothers offers a competitive total compensation package including base salary and incentive plan, benefits allowance and more.
Gordon Brothers is an equal opportunity employer and strongly supports diversity in the workplace. This Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
It is the policy of Gordon Brothers to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
In compliance with the Equality Act 2010, please contact the Human Resources department if you have a disability and need reasonable accommodation with any part the application process. Requests will be considered on a case-by-case basis.
