Overview
Records Coordinator Jobs in Atlanta – Georgia – USA at Georgia CEO
Position: Open Records Coordinator
Job Vacancy Announcement
– Open Records
Coordinator
Open Records Unit Legal Services Division
– Atlanta
Pay Grade
H – Job Code RCP
030
FLSA Status
:
– Non-Exempt
Salary minimum:
$31,500.00
POSITION SUMMARY
Receives, examines, evaluates, and codes individual requests from a large daily volume for Department records related to administrative, operational, civil, and criminal matters, for entry on the Department’s online system and meeting responsive deadlines established by state law. Effectively communicates and coordinates information and updates to requestors, internal customers, and other stakeholders within the Department’s Open Records Unit.
ESSENTIAL FUNCTIONS
Primary Responsibility
:
Analyses
Analyses of a large daily volume of incoming records requests from various external sources, to include a determination of the subject matter and, within the same business day of receipt, providing a corresponding code for proper data entry on the Department’s electronic system (EPORTS and the Online Log).
Serves as the first line EPORTS Computer Help Desk for internal and external customers, includingrecognitionof when to escalate and transfer a technology problem to the Department’s Technology Unit or the Attorney Manager.
Recognitionof litigation requests ( e.g ., subpoenas and non-party requests for documents) and expedited routing to the Attorney Manager.
Information gathering and responsiveproblem-solvingfor directing requestors in areas such as the appropriate location for any given request, utilization of EPORTS, the availability of a document, a timeline for release of a requested document, or whether a requested document is subject to release, all based upon knowledge of Georgia law and Unit processes.
Cross-trained for Open Records Analyst and data entry work, with utilization of the Department’s electronic databases ( e.g., Mobile Forms, EPORTS, and the Online Log) for retrieval of requests and providing responsive documents.
Serving as the first line for conflict and dispute resolution, includingrecognitionof when to escalate and transfer a complainant to the assigned Open Records Analyst or the Attorney Manager.
Recognitionand tracking of any given request and a corresponding response via EPORTS or the Online Log.
Secondary Responsibility:
Customer Service, Clerical Work, Computer Skills & Organization
Provide accurate and timely information to inquiries from internal and external customers.
Answer, manage, and properly direct incoming calls for the Open Records Unit.
Answer questions of external customers particular to incident reports, crash reports, and towed cars.
Utilize goodcommunication skillswith Open Records Analysts, the Attorney Manager, and Open Records Project Analyst.
Assist with walk-in customers.
Timely recognize and forward priority, unusual, difficult, and confidential requests to the Attorney Manager including media requests, personnel files, and Internal Affairs requests.
Coordinate the needs and support of the Open Records Unit, including gathering and properly categorizing incoming emails, mail, and faxes, appropriately answering, and transferring incoming calls, receiving, and transferring messages, and greeting visitors.
Monitor the use of supplies and place orders for replenishment.
WORK ENVIRONMENT
…
Title: Records Coordinator
Company: Georgia CEO
Location: Atlanta – Georgia – USA
Category: Administrative/Clerical
