Overview
Renewal Sales Operations Specialist Jobs in Penang, Malaysia at Siemens Digital Industries Software
Title: Renewal Sales Operations Specialist
Company: Siemens Digital Industries Software
Location: Penang, Malaysia
We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.
About the Role:
As a Renewal Sales Operations Specialist, you will be a key business partner to the Renewal Sales organization, enabling revenue retention and business growth through operational excellence. You will own the end-to-end renewal operations process—from quote creation through order fulfilment—while ensuring accuracy, compliance, and an exceptional customer experience. Working closely with SEA and APAC Operations, Finance, Legal, Sales, Channel Partners and Customers, you'll help streamline processes, resolve complex operational challenges, and drive continuous improvements that support business success.
Key Responsibilities
- Act as the trusted operational advisor and subject matter expert for the Renewal team, providing guidance on systems, processes, policies, and all renewal operational matters.
- Support Renewal Sales teams by preparing accurate quotations and proposals for both direct customers and channel partners.
- Manage the end-to-end (CPQ/O2O) process, ensuring orders are accurate, compliant, and processed efficiently through submission, approvals, and acceptance.
- Assist Renewal Sales teams in meeting order submission requirements, including payer setup, credit limit validation, and compliance with regional and global policies such as EES, ECC, and DAMEX.
- Serve as the operational point of contact for complex enquiries relating to products, pricing, licensing, installation data, trade-ins, non-standard configurations, and third party products.
- Monitor billing activities and coordinate with Sales and Finance teams to ensure timely invoice generation, including local language invoice requirements where applicable.
- Review manual orders to ensure compliance with corporate policies, contractual requirements, and supporting documentation, including COD, EULA, PST, GSLA, and Purchase Orders.
- Maintain strong knowledge of company processes, policies, and business systems such as Salesforce CRM, CPQ, and O2O, while supporting User Acceptance Testing (UAT) and system deployment activities.
- Collaborate with Sales Operations, Finance, Technical Support, Channel Partners and Customers to ensure seamless execution of renewal opportunities.
- Onboard, train, coach and mentor new Renewal team members on operational process, systems and best practices.
- Provide system support, user guidance, and training to local and regional stakeholders, promoting process consistency and best practices.
- Ensure adherence to global governance standards by facilitating policy validations, contract approvals, and legal documentation requirements.
- Maintain accurate order tracking, operational reports, and forecasting data to support business planning and pipeline visibility.
- Support channel partners with operational requests, including installation transfers, customer information updates, address changes, license file requests, and related activities.
- Proactively identify opportunities to improve processes, automate manual activities, and enhance operational efficiency across the renewal business.
Skills & Competencies
- Strong understanding of CPQ, O2O, Sales Operations process.
- Ability to interpret policies, workflows, and business processes to ensure accurate and compliant transaction processing.
- Excellent analytical, problem-solving, and organizational skills with exceptional attention to detail.
- Strong stakeholder management skills with the ability to collaborate across Sales, Finance, Technical Support, Operations, and Partner organizations.
- Experience supporting forecasting, reporting, operational analysis, training, and continuous process improvement initiatives.
- Advanced Microsoft Excel skills for data analysis, reporting, and business insights is essential.
- Self-motivated, customer-focused, detailed orientated and capable of managing multiple priorities in a fast-paced environment.
Qualifications & Experience
- Bachelor's degree or equivalent professional experience.
- Minimum 5 years of experience in Sales Operations, Order Management, or a related operational role, preferably within a multinational organization.
- Experience working with Salesforce CRM, CPQ, or similar enterprise sales platforms is an advantage.
- Excellent written and verbal communication skills in English.
Why Us
We are Siemens:
At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world.
You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!
Our Commitment to Equity and Inclusion in our Diverse Global Workforce
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
