Overview
Revenue Support (A203335) Jobs in Jakarta, Indonesia at AI Rudder
Title: Revenue Support (A203335)
Company: AI Rudder
Location: Jakarta, Indonesia
About AI Rudder
AI Rudder is redefining how businesses and customers connect.
Since 2019, we've been building AI-powered voice and language technologies that help enterprises create smarter, faster, and more human conversations at scale. From automating customer interactions to unlocking deeper insights, we're shaping the future of communication, one conversation at a time. But technology is only half the story.
Behind every breakthrough is a team of curious builders, bold thinkers, and passionate problem-solvers who believe that great products and great companies are built together.
If you're excited about AI, love solving complex problems, and want your work to create real impact, we'd love to hear from you!
Why Join AI Rudder?
- Build What Matters; We're not just building AI products, we're transforming how businesses communicate. The work you do here creates a real impact on customers around the world.
- Think Beyond Boundaries; Innovation knows no borders. We collaborate across countries, cultures, and disciplines, bringing together diverse perspectives to solve meaningful problems.
- Win Together; We believe great things are never built alone. We share knowledge openly, support one another, and celebrate success together.
- Stay Curious; AI moves fast and so do we. We embrace experimentation, challenge assumptions, and continuously learn along the way.
- Focus on Impact; Titles don't create value, people do. We care more about outcomes than hierarchy, empowering everyone to take ownership and make things happen.
How We Work
At AI Rudder, culture isn't something written on a wall, it's how we show up every day!
- Partner for the Long Term We build lasting relationships and believe sustainable success comes from growing together.
- Synergy Unleashed, Boundless Ahead We break down silos, collaborate openly, and believe collective intelligence creates extraordinary outcomes.
- Trust First, Simplicity Always Transparency and simplicity are our defaults. We remove unnecessary complexity so people can focus on what matters most.
- Focus on Priorities, Execute Efficiently We move with purpose, iterate quickly, and turn ideas into impact.
Key Responsibilities：
- Technical Q&A & Support: Serve as the frontline technical point of contact. Diagnose and troubleshoot issues related to system anomalies, integrations, and product capabilities
- Self-Service Enablement: Build out comprehensive knowledge bases and self-service support materials to empower customers to resolve common issues independently
- Customer Retention: Proactively monitor account health, ensure consistent value delivery
- Data Analysis & Optimization: Analyze operational data to identify where an AI logic flow needs adjustment
- Product Feedback Loop: Act as the voice of the customer by consolidating user feedback and feature requests to share with internal product and engineering teams
Requirements:
- Industry Experience: Proven background working in Customer Support, Customer Success, or a technical client-facing role within the SaaS and/or AI industries
- Experience Level: 3–5 years of relevant experience in Customer Success, Customer Support, Technical Account Management, or similar client-facing roles within SaaS and/or AI companies
- Problem Solving & Temperament: High emotional intelligence with a proven ability for problem-solving through technical roadblocks, maintaining composure, and guiding users clearly
- Technical Aptitude: Familiarity with APIs, webhooks, and software integration concepts to effectively guide users through technical setups
- Attention to Detail: Highly meticulous and organized, with a strong capability to manage data accurately without oversight
- Language Skills: Professional fluency in English and Indonesian (both written and spoken) to manage local client and internal communications, Mandarin is a plus
