Overview
Road Coordinator Jobs in Surrey, British Columbia, Canada at Waypoint
Waypoint Surrey, British Columbia, Canada
Human Resources Coordinator | Employee Training,
Project Management
| Student Supervisor, Customer Service Representative | Administrative Assistant
POSITION OVERVIEW
As the Road Coordinator at Waypoint, you will play a vital role in ensuring the seamless operation of our mobile insurance services. Your primary responsibility will be to coordinate and manage the team of mobile insurance agents, ensuring that our partner dealership clients receive prompt and efficient service. You will handle service requests, schedule appointments, and oversee the delivery of insurance services.
This role is ideal for individuals who thrive in a fast-paced, dynamic environment and possess a strong sense of urgency.
RESPONSIBILITIES:
SERVICE COORDINATION & SCHEDULING
Manage and coordinate insurance service requests from auto dealerships daily via phone and email.
Assess client needs and schedule insurance service delivery for licensed mobile road agents, ensuring timely and accurate appointments.
Monitor the status of service deliveries to ensure prompt handling and resolution of all requests.
CLIENT MANAGEMENT
Address and resolve client concerns professionally and promptly, maintaining high customer service standards.
Escalate service issues to management with detailed information for resolution.
INTERNAL COMMUNICATION
Foster positive relationships within branches, meet service level standards, and collaborate effectively with dealer partners.
Work closely with mobile agents to ensure they are informed and prepared for shifts, including coordinating logistics and schedules.
OPERATIONS & ADMINISTRATION
Perform opening and closing duties for the office to ensure smooth daily operations.
Complete daily administrative tasks accurately, including maintaining records and documentation.
Assist with office maintenance, such as stocking supplies.
REQUIREMENTS:
Highly organized with excellent prioritization skills to manage multiple tasks effectively.
Strong problem-solving and decision-making skills for swift issue resolution.
Exceptional verbal and written communication skills for effective interaction with clients and team members.
Ability to multitask with high accuracy and attention to detail.
Strong team player capable of working independently and taking initiative.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for administrative tasks.
Waypoint is committed to supporting diversity, equity, and inclusion. We value and encourage applications from women, indigenous peoples, visible minorities, people with disabilities, and LGBTQ2+ persons.
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Title: Road Coordinator
Company: Waypoint
Location: Surrey, British Columbia, Canada
Category: Administrative/Clerical (Office Administrator/ Coordinator, Administrative Management)
