Overview
Rooms Controller – Resort Palm Jumeirah Jobs in Dubai – UAE/Dubai at Marriott
Position: Rooms Controller – Marriott Resort Palm Jumeirah, Jobs | Marriott
Rooms Controller – Marriott Resort Palm Jumeirah, Jobs In Dubai | Marriott For More Top Organization Jobs The Rooms Controller is responsible for the efficient and economic operation of the rooms division, in order to achieve the highest possible level of
guest satisfaction
. He or she will oversee the front office, housekeeping, and engineering departments to ensure that all hotel rooms are clean, comfortable, and properly maintained.
The Rooms Controller will also be responsible for managing the rooms division budget, and will work closely with the hotel’s sales and marketing team to maximize revenue.
Responsibilities
Maintain an
up-to-date
knowledge of room availability, rates, and promotions to provide information and suggestions to callers Convert inquiries into reservations by accurately entering data into the property management system Process reservation requests from travel agents, online booking sites, and other third-party sources Verify guest information and special requests are properly documented in the reservation record Coordinate room assignments with the housekeeping department to ensure rooms are ready for arrival Prepare confirmation letters and other correspondence as needed Monitor incoming email and faxes for reservation requests and respond accordingly Handle cancellations and modifications in accordance with company policy Keep abreast of industry trends and developments to recommend improvements in products, services, and policies Assist in training new employees on reservation procedures Generate various reports related to reservations, occupancy, and revenue as requested Perform other duties as assigned
Requirements:
High school diploma or equivalent Proven experience in a customer service role, with excellent customer service skills
Ability to
work well under pressure and handle multiple tasks simultaneously Excellent
communication
, organizational, and time-management skills Proficient in Microsoft Office, with aptitude to learn new software and systems
Experience working
in the hotel industry #J-18808-Ljbffr
Title: Rooms Controller – Resort Palm Jumeirah
Company: Marriott
Location: Dubai – UAE/Dubai
Category: Hospitality / Hotel / Catering, Administrative/Clerical
