Overview
Rooms Coordinator, Front Desk Jobs in Fort Worth – Texas – USA at MCR Hotels
American Airlines Hotel, 4501 HWY 360, Fort Worth, Texas, United States of America Req #5387
Monday, February 19, 2024
The Rooms Coordinator at American Airlines – The Landing at Skyview 6 is responsible for general office administration, for the Rooms Division. He/she is also responsible for providing attentive, courteous and efficient service to all guests. This individual supports the Rooms management team in achieving collective goals, through assistance with project-based duties to ensure a smooth operation.
RESPONSIBILITIES
Answer guest inquiries about hotel and training center services, facilities and hours of operation in a timely manner.
Answer telephone and email messages. Respond accordingly.
Completes ordering for Rooms Division as needed, including department office supplies. Maintain adequate inventory of office supplies.
Maintain and stay abreast of the latest computer programs/innovations (as applicable).
Open and distribute mail.
Support any administrative or special project needs as directed by GM & Rooms DivisionLeadership
Filing of all pertinent correspondence in a timely manner.
Type all correspondence pertaining to department.
Maintain trace file as needed.
Maintain consistentcommunicationinterdepartmentally.
Assist with effectively planning, setting up and execution of holiday/special events and initiatives, including site inspections, holiday activities, large arrivals or any pool or service closures or disruptions.
Assist with including but not limited to: answering Front Desk phones, responding to guest texting systems, guest services emails. Prepare daily reports and respond to all social media.
Coordinate amenities for inquiring guests, and VIPs.
Perform other duties as requested by management.
Manages Lost and Found program– ship items and communicate to the guest in a timely fashion.
Process all guest packages, mail, and messages in order to ensure the information is received by the guests in the most timely and accurate method possible.
initiate and co-ordinate the compilation, design and printing of all collateral content used within Rooms Division.
Provide administrative support to the Rooms Division management team, including generating correspondence, maintaining/organizing the filing system, support with personal paperwork, and updating the list of business contacts, etc.
Generate daily welcome cards for all VIP guests entering the hotel and requesting services (if needed).
Investigate comments/complaints from checked out guests and follow up with appropriate emails or letters of apology, as dictated by the General Manager, within 24 hours.
Record minutes of Tactical Team meetings and distribute them, if necessary. If required, you must attend the meeting in person and generate the minutes.
Requirements:
High school or equivalenteducationrequired. Bachelor’s Degree preferred, with emphasis hospitality.
Must possess strong computer skills, including Outlook, Word, Excel, PowerPoint.
Possess the ability to work under pressure and have strong organizational skills.
Good command of the English language, both spoken and written
Display a polite and professional attitude to internal and external guests.
Medium work – Exerting up to 25 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Minimum 2 years of administrative support experience, preferably in a hot…
Title: Rooms Coordinator, Front Desk
Company: MCR Hotels
Location: Fort Worth – Texas – USA
Category: Hospitality / Hotel / Catering, Administrative/Clerical
