Overview
Salesforce Administrator Jobs in Philippines at Outstaffer.com
Title: Salesforce Administrator
Company: Outstaffer.com
Location: Philippines
About the Company
A national charity that partners with the community to prevent stroke, save lives and enhance recovery. An equal opportunity employer. People with a lived experience of stroke, Aboriginal and Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds are encouraged to apply.
About the Role
Salesforce is central to how we manage donor and supporter relationships, track engagement, collect and maintain mission-critical data, and enable accurate reporting across fundraising, programs, advocacy, and service delivery. This role ensures the platform remains stable, reliable, and aligned with the needs of a growing, mission-driven organisation. The position is hands-on, with key responsibilities spanning end-user support, continuous improvement, automation, and the administration and maintenance of the organisation-wide Salesforce environment.
Responsibilities
- BAU activities including managing the onboarding process for new users
- Administer and maintain Salesforce environments, ensuring platform stability, data integrity, and security
- Manage user accounts, roles, profiles, permission sets, and data access controls
- Build and optimise declarative automation (Flows, Approval Processes, Validation Rules, etc.) to streamline business processes
- Designing and enhancing workflow rules, validation rules, approval processes, page layouts, custom objects, custom settings, profiles and permission sets, reports and dashboard development
- Support testing and deployment activities in coordination with development team
- Support ongoing projects across multiple functions of the company by configuring and maintaining Salesforce solutions
- Collaborate with external platform and integration partners and internal Subject Matter Experts (SMEs) to translate business requirements into scalable Salesforce configurations
- Assist in data management activities including imports, cleansing, deduplication, and quality monitoring
- Create and maintain documentation for configurations, processes, and operational runbooks
- Deliver end-user training and promote Salesforce best practices across business units
- Monitor system performance, proactively troubleshoot issues, and recommend improvements
- Stay up to date with the latest Salesforce features and best practices, providing recommendations for continuous improvement
Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field
- Salesforce Administrator and Salesforce Nonprofit Cloud certification
- Relevant data management experience in public health programs, services, and evaluation
Required Skills
- Highly developed written, oral and interpersonal communication skills
- Ability to work independently and as part of a team
- Positive and flexible attitude with ability to manage continuously evolving business requirements
- Excellent troubleshooting skills
- Strong focus on user experience
- Ability to understand and document complex requirements
Preferred Skills
- 2-5 years of hands-on Salesforce administration experience including implementing and enhancing the Nonprofit Success Pack (NPSP) platform
- Experience with data management and data migration tools (Data Loader, Dataloader.io)
- Marketing Cloud experience is advantageous
- Prior experience collaborating with global teams across time zones
