Overview
SDS Hardware Specialist Jobs in Dallas, TX at Varian Medical Systems
Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world’s best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
The Service Delivery and Support Hardware Specialist provides remote and on-site technical support to field engineers, installation engineers, and technical support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responsibilities:
Act as the new product service interface to design and development teams on all new product introductions. This includes generating service requirements, service plans, and associated new product service documentation.
Requires a high level of professional communication with their team, customers, management, engineering, manufacturing and other technical support.
Respond to situations where first-line field service support has failed to isolate or fix problems in malfunctioning equipment or software.
Provide support to customer/users where the product is highly technical or sophisticated in nature.
Provide installation and service support and training during new product roll out and is responsible to ensure feedback is delivered and incorporated into subsequent release.
Provide technical liaison support for field installation, warranty, and contract service to manufacturing and engineering continuous product and process improvement teams. Authors all service related technical documentation and communication to the field service organization.
Report design, reliability and maintenance problems or bugs to design engineering/software engineering.
Understand and utilize internal escalations processes.
Report activities in administrative systems to ensure accurate company statistical data on customer-oriented activities.
May be involved in customer installation and training.
Requirements:
Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Minimum: Associates degree, technical /vocational training or military experience with electronics.
Preferred: Bachelor’s degree in a technical field from an accredited university.
Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions…
Title: SDS Hardware Specialist
Company: Varian Medical Systems
Location: Dallas, TX
Category:
