Overview
Service Administrator Jobs in Memphis, TN at Mechanical Systems Company, LLC
Title: Service Administrator
Company: Mechanical Systems Company, LLC
Location: Memphis, TN
Up to $60,000 yearly | Memphis, TN
At Mechanical Systems Company, we believe strong teams build strong careers. As a growing HVAC and mechanical services provider, we invest in people who want more than just a job – those who are looking to develop their skills, take on new responsibilities, and grow within a stable, long-term organization.
We're currently adding a Service Administrator to our Memphis, TN office. This role is a great opportunity for someone who enjoys working with customers, is confident on the phone, and wants to build a career in operations, coordination, or service management.
About The Role
This position blends customer interaction with operational support and administrative responsibilities. You'll be a key part of keeping service operations running smoothly while developing valuable skills across multiple areas of the business.
- Customer communication – handling inbound/outbound calls, scheduling service, and maintaining strong client relationships
- Vendor and subcontractor coordination – working with external partners and field teams to ensure timely service delivery
- Administrative and data work – entering and maintaining service agreements, assisting with billing, and working with spreadsheets and internal systems
This is a hands-on role that offers exposure to multiple aspects of the business-ideal for someone who wants to grow into higher-level administrative or operations positions over time.
What You'll Gain
- Clear opportunities for advancement within a growing company
- Experience working across service operations, customer relations, and project coordination
- Ongoing training and skill development
- A team environment where your contributions are visible and valued
Compensation And Schedule
- Hours: Monday through Friday, 7:00 AM – 4:00 PM
- Salary: Up to $60,000 annually, depending on experience
What We're Looking For
- High school diploma or equivalent required
- 2+ years of experience in service coordination, administrative support, or a related role
- Strong communication skills with a professional and confident phone presence
- Experience working in a similar industry (HVAC, construction, plumbing) is a plus
- Detail-oriented mindset with accuracy in data entry and documentation
- Ability to stay organized and manage multiple priorities
- Experience with service management platforms (ServiceTitan, FieldEdge, etc.) preferred
- Proficiency in Microsoft Office, particularly Excel
- Team-oriented attitude with the ability to collaborate across departments
What We Offer
- 100% employer-paid medical coverage for employees
- Dental and vision plan options
- Monthly wellness allowance (up to $50)
- Company-paid life and short-term disability insurance
- 401(k) with company match up to 3%
- Paid time off package including:
- Vacation (1-2 weeks in year one based on experience)
- 6 paid holidays
- 5 sick days annually
- Supportive team culture with company events and a collaborative work environment
What You'll Be Doing
- Oversee and maintain preventative maintenance agreements, ensuring all services are scheduled and completed on time
- Serve as a point of contact for customers, addressing questions and ensuring satisfaction
- Coordinate scheduling and communication between technicians, subcontractors, and internal teams
- Maintain accurate records, contracts, and service documentation
- Assist with invoicing, billing processes, and cost tracking
- Use spreadsheets and internal systems to monitor performance and track service activity
- Provide reporting and updates to leadership as needed
- Support ongoing customer engagement and retention efforts
Work Environment
This is primarily an office-based role with occasional exposure to field operations. Candidates should be comfortable in a fast-paced environment that combines communication, coordination, and detailed administrative work.
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
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