Overview

Service Advisor Jobs in Lantzville, Canada at Peterbilt Pacific

Location: Lantzville

The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.

At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Extended Health & Dental Benefits

Premiums Paid by Employer

Paid Training

Long term job security

Employee Assistance Program

Responsibilities

Acquire and maintain customer and vehicle information

Consult vehicle file for outstanding recalls or warranty repairs

Obtain credit approval if necessary

Open repair orders and enter job descriptions

Coordinate new and used truck department requirements

Obtain, in advance, repair order requests on new sales and coordinate with parts department on requirements

Receive service department phone calls and direct to appropriate person as required

Follow-up with customers about service repairs done and additional items found in need of repair

Maintain MVI decals and paperwork

Give out purchase order numbers

Keep the service and warranty departments filing current

Provide additional assistance to Service Manager, Warranty Admin and Shop Foreman, as required

Other duties and projects as assigned

WARRANTY DUTIES

Provide excellent customer service and maintain customer relationships

Interpolate and prepare information from repair orders, service reports, test results and troubleshooting to process engine, drivetrain and chassis warranty and extended warranty claims

Prepare customs documents, locate, ship, track and tag failed warranty parts for return as requested by vendors

Review warranty RO’s according to warrant ability

Review all warranty RO’s to ensure proper documentation and troubleshooting is completed and filled out

Forward all warrantable work orders to the Centralized Warranty Department for processing

Process approved / denied warranty claims accordingly

Deal with warranty related customer inquiries in person and on the phone

Determine warrantable status of repairs and aid in troubleshooting, obtaining repair authorization and instituting the correct repair procedure

Taking and resolving customer complaints by phone and in person

Notify customers of safety recalls, product support programs and warranty repairs outstanding

Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced

Maintain constant communication with the Centralized Warranty Department

Qualifications

Previous experience as a Service Advisor

Grade 12 or GED required

In-depth knowledge of heavy-duty truck repairs

Excellent written and verbal communication skills

Strong personal organizational skills as they relate to workload, time management and setting priorities

Effective problem solving and negotiating skills

Compensation Rate

50000 – $72 000 annually + Variable Compensation

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Title: Service Advisor

Company: Peterbilt Pacific

Location: Lantzville, Canada

Category: Customer Service/HelpDesk (Customer Service Rep), Administrative/Clerical

 

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