Overview
Service Coordinator Jobs in Mumbai Metropolitan Region at ACCORDIBLE
Title: Service Coordinator
Company: ACCORDIBLE
Location: Mumbai Metropolitan Region
Operations Service Coordinator.
Kitchen Duct Cleaning Vertical
Company: Accordible Facility Management Experts
Department: Kitchen Duct Cleaning Operations
Location: Mumbai / Navi Mumbai
Employment Type: Full-time
Level: Executive
Reports To: KDC Operations Manager
Experience: 2–4 years preferred
About Accordible
Accordible Facility Management Experts is a Mumbai-based B2B facility management and engineering services company with pan-India execution.We serve hotels, hospitals, malls, corporate offices, commercial kitchens, industrial facilities, and large business establishments through specialized technical and facility management services.Our Kitchen Duct Cleaning vertical is one of our fast-growing service lines. The business involves multiple client sites, vendor teams, supervisors, night operations, location-wise planning, and strict execution timelines.
About the Role
We are looking for a highly organized Operations Scheduling Coordinator who can manage daily job planning, vendor coordination, supervisor deployment, and execution follow-ups for our Kitchen Duct Cleaning vertical.
This is not only an admin role. This is a live operations control role.
You will be responsible for ensuring that every job is properly scheduled, every vendor is confirmed, every supervisor is assigned, and every operational gap is identified before it becomes a problem.
Since Kitchen Duct Cleaning is a niche service, we are open to hiring candidates from other high-coordination industries such as logistics, dispatch operations, fleet management, e-commerce delivery, manpower staffing, housekeeping, pest control, hospitality operations, field services, or any business where daily job scheduling and vendor coordination are critical.
Key Responsibilities
Maintain the master job calendar for all Kitchen Duct Cleaning jobs.
Update job details including client name, location, date, time, vendor team, supervisor, and job status.
Coordinate with vendor teams and confirm availability before every scheduled job.
Ensure vendor confirmation is completed at least 24 hours before job execution.
Coordinate with supervisors and the Operations Manager for manpower deployment.
Identify and prevent scheduling conflicts such as vendor double-booking, supervisor overlap, location clashes, travel gaps, and last-minute changes.
Coordinate with the client coordination team for rescheduling, cancellations, new job additions, and client timing changes.
Update the live schedule whenever any job is added, postponed, cancelled, or changed.
Prepare and share daily job schedule briefings with the operations team, vendor team leaders, and supervisors.
Maintain a backlog tracker for confirmed jobs that are pending scheduling.
Track vendor availability city-wise and raise early alerts for capacity gaps.
Prepare a weekly job forecast for upcoming jobs across different locations.
Follow up with vendors, supervisors, and internal teams to ensure jobs start on time.
Escalate risks, delays, manpower gaps, or execution challenges to the Operations Manager.
Key Performance Indicators
The role will be measured on:
Vendor confirmation before scheduled jobs.
Supervisor assignment for all confirmed jobs.
Accuracy of the master job schedule.
Reduction in scheduling conflicts.
Daily schedule briefing shared on time.
Jobs starting as per planned timing.
Real-time tracker updates.
Timely escalation of risks and delays.
Required Experience
2–4 years of experience in any of the following areas:
Logistics coordination
Dispatch coordination
Fleet coordination
Field operations
Service operations
E-commerce delivery operations
Manpower deployment
Housekeeping operations
Pest control operations
Hospitality operations
Facility management
Vendor coordination
Back-office operations for field teams
Kitchen duct cleaning or facility management experience is preferred but not mandatory.
Required Skills
Strong scheduling and planning ability.
Excellent follow-up discipline.
Good communication skills.
Strong Excel or Google Sheets knowledge.
Ability to handle multiple vendors, jobs, and supervisors at the same time.
Calm under pressure.
Strong attention to detail.
Ability to identify gaps before they become operational failures.
Comfortable working in a fast-moving service operations environment.
Good to Have
Experience using Google Sheets, Excel trackers, Zoho, Monday.com, job management software, CRM tools, or task management apps.
Experience in night operations, site coordination, or manpower deployment.
Experience coordinating vendors or field teams across multiple locations.
Who Should Apply
This role is ideal for someone who:
Enjoys planning, scheduling, and coordination.
Is extremely organized.
Can follow up without being reminded.
Can speak confidently with vendors and supervisors.
Can manage pressure and last-minute changes.
Can maintain live trackers accurately.
Treats pending confirmations seriously.
Understands that one missed update can affect the entire operation.
Takes ownership of execution accuracy.
Who Should Not Apply
This role is not suitable for someone who:
Needs constant reminders.
Does not like follow-ups.
Is uncomfortable calling vendors or field teams.
Cannot manage multiple moving parts.
Does not update trackers on time.
Gets overwhelmed by urgent changes.
Prefers only desk-based admin work without operational pressure.
What We Offer
Opportunity to work in a fast-growing B2B facility management company.
Exposure to pan-India field operations.
Structured learning in service operations and vendor management.
Direct coordination with operations leadership.
Performance-based growth opportunities.
A high-ownership work culture where good performers grow quickly.
