Overview
Service Delivery Co-Ordinator Jobs in Greater London, UK at EMCOR UK
Location: Greater London
Role Overview
Position:
Administrative Support – Customer Service (Helpdesk)
Location:
1 The Crescent, Surbiton KT6 4BN
Salary: £30,000 per annum
Working Hours:
Monday – Friday 08:00 – 17:00
Contract:
12 Month Fixed‑Term Contract (FTC)
About EMCOR UK
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day‑to‑day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, “One Data World,” we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements.
This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
About
the Role
To be the ‘point of contact’ for EMCOR Group UK on a high profile. Contract by receiving calls via the EMCOR Helpdesk and to provide administrative support to the wider operational and non‑operational areas of the business.
What You’ll Do
- Provide a first line contact for internal and external customers/contractors.
- To manage client platform to ensure the client’s fault log is dealt with effectively taking ownership of jobs that you have logged.
- Life safe systems and statutory inspections completed as per the legal compliance and SLA/KPI required times.
- When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer.
- Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications.
- Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required.
- Process and job on the in‑house finance system (JDE) to enable invoicing.
- Liaising with Clients to escalated out‑of‑line incidents.
- Ensuring EMCOR meet the contractual KPI’s and SLA’s.
- Raise Purchase Orders as and when required.
- Administer PPM’s and Reactive control to Service Engineers through in‑house System and are carried out within one month of the allocated date.
- Monitor EMCOR email system and respond accordingly to queries and client requests.
- Coordinate faults, schedule to engineers, communicate with customers.
- Review all paperwork received from engineers and raise follow‑on or new jobs for any sheets for further action.
- Any other duties as requested by the Management Team within reason to suit the changing needs of the business.
- Assist the Customer Service Manager to monitor service standards.
- Monitor the active jobs logged on with the helpdesk, to include the CAFM system, and the EMMA Application.
- Recommend to the Customer Service Manager improvements that could be made to the help desk service delivery.
- Review and make recommendations to maintain building integrity, maintaining accurate records as required.
- Administration working to help desk standard procedures.
- Operate and maintain an effective filing system for the department.
- Produce reports for all management team when required.
- Effective help desk service, follow up on requests and customer handling.
- Effective administrative support to the help desk and record keeping.
- Effective teamwork, flow of information and multi‑skilling to provide cover across team.
Who You’ll Be
- Sufficient experience of providing a facilities or maintenance service in a busy organisation.
- Some experience of working with contractors and suppliers and monitoring of service standards.
- Proven experience of delivering excellent customer care and service in a large organisation.
- Enthusiasm and commitment to learn about and get…
Title: Service Delivery Co-Ordinator
Company: EMCOR UK
Location: Greater London, UK
Category:
