Spa Receptionist

Job Number 23044193

Job Category Spa

Location Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

The award winning One Spa has an exciting opportunity for a Spa Receptionist.

Regarded as Europe’s most advanced city spa One Spa, at the Sheraton Grand Hotel & Spa, Edinburgh, is a natural balance of energy, water and heat in a beautiful, light-filled space. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed to comfort, pamper and relax.

This role involves working 40 hours per week on 5 days out of 7. There will be weekend work and it involves Early and Late shift cover with the earliest start time of 06:00 and the latest finish time of 22.30.

Responsibilities include:
Working as part of a team of Spa Receptionists to deliver outstanding guest service. Assisting in driving the financial performance of the spa including retail sales, treatment scheduling and up selling. The role also involves taking care of day guests, hotel guests and spa members. You will:

Ensure a warm friendly welcome to all guests

Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time

Co-ordinate guests’ consultation records with our therapy team.

Be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.

Complete daily opening procedures and check lists per relevant area daily.

Schedule reservations of spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.

Organise scheduling to maximise use of time and profitability whilst ensuring that the client’s needs are of first importance.

Show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.

Supervise and conduct the safety of users and equipment of the spa and receive training to endure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.

Recognise the importance of “sales” in every aspect of your role.

Be responsible for preparing the reception area and desk for the next shift, ensuring all messages have been passed on before leaving and that adequate supplies at all public information material are available.

Ensure guest areas, including locker areas and fitness areas, are kept clean and up to standard, following our Commitment to Clean guidelines

Attributes Required:
Previous experience within a luxury five star environment would be beneficial.

Experience of working with hotel and spa booking and scheduling software

Excellent written and spoken English

Flexible and adaptable approach to working hours

Impeccable personal presentation

Excellent understanding of client care and five star standards

Genuine interest in holistic spa philosophy

Committed, enthusiastic and customer focused

Ability to work as part of a dedicated and passionate team

Benefits:
When you join Marriott International, the world’s largest hospitality company, you will enjoy unlimited career opportunities; discounted hotel rates for you, your friends and your family; discounted dental and optical benefits; a 20% food and beverage discount in Marriott hotels, a 50% discount in our One Square Restaurant & Bar; complimentary meal on duty; laundry of your uniform; plus an environment where your development is our priority.

So why work for the world’s largest hospitality company?

A competitive salary plus free meals whilst on duty.

28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service

Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction

50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!

Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub

50% off Spa Treatments and £50 gym membership within our One Spa!

24/7 and employee healthcare plan with access to Mental Healthcare first aiders

Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities

Many more benefits however most importantly, we’ll help you grow, and develop you as an individual

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.