Overview
Supervisor, Front Office Jobs in Louisville, Kentucky, USA at University of Louisville Hospital
Overview
Manage and supervise the staff at the Front Desk, Scheduling Area and/or Medical Assistants Station. Coordinate referral registration, application process and patient processing. Work with all providers regarding scheduling issues and/or conflicts.
Responsibilities
Manage all front desk and nurse’s station staff and activities including referral registration, application process, patient processing, medical work up and childcare.
Supervise Front Desk Receptionist and Scheduling staff (may oversee Medical Assistants, if applicable).
Develop onboarding training plans for new team members.
Manage scheduling department for scheduling of interdisciplinary developmental evaluations.
Work with department administration and clinical staff to ensure that clinical schedules are maximized for cost productivity, while maintaining quality services to patients.
Block clinical schedules in Centricity Business records, and family availability.
Liaison with agencies external to the department for scheduling functions.
Communicate with third party billing agent when issues with authorization require changes to schedules.
Other duties as assigned.
Qualifications
Requires at least a high school diploma or GED.
Five (5) years’ experience in a medical setting, or two-year associates’ degree and at least three (3) years’ experience in a medical office setting.
Three (3) years’ supervisory experience, preferred.
Certified in Basic Life Support, preferred.
KNOWLEDGE, SKILLS, & ABILITIES
Must possess excellent communication skills, both verbal and written.
Must be able to multi-task and be organized and detail oriented.
Ability to use electronic medical records for patients and ensure confidentiality of all patient information.
Must possess effective listening skills, critical thinking skills, decisive judgment and the ability to work with minimal supervision in a fast-paced environment.
Must be motivated, dependable, and a professional team player.
WORKING CONDITIONS
Normal medical office environment.
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Title: Supervisor, Front Office
Company: University of Louisville Hospital
Location: Louisville, Kentucky, USA
Category: Healthcare (Healthcare Administration, Medical Office, Medical Receptionist), Administrative/Clerical (Healthcare Administration, Medical Receptionist)
