Overview
Support Executive Jobs in McLean, VA at Tata Consultancy Services
Title: Support Executive
Company: Tata Consultancy Services
Location: McLean, VA
EUC/Desktop Engineer
Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.
Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.
Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.
Be familiar with and follow team policies, processes and procedures.
Provide technical support and assist IT customers in the use of hardware and software.
Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.
Image and configure workstations in accordance with standard operating procedures.
Provide technical support to board members and corporate officials for provided hardware devices and software as needed.
Provide infrequent hands on support to other departments during implementations and problem resolution.
Provide timely and accurate updates to incident, request and problem management system.
Serve “on-call” shift as assigned.
Minimum of two (2) years’ of experience in IT Customer Service is required.
Minimum of three (3) years’ of experience in IT Customer Service is preferred.
Strong knowledge of Windows and iOS operating systems, and Microsoft Office Suite products.
Strong knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices
Basic knowledge of TCP/IP and LAN switches
Salary Range- $55,000-$60,000 a year
