Overview
Team Assistant Jobs in Johannesburg, Gauteng, South Africa at Telesure Investment Holdings (TIH)
Title: Team Assistant
Company: Telesure Investment Holdings (TIH)
Location: Johannesburg, Gauteng, South Africa
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
Effectively and efficiently support the specific teams with operational requirements, maintain effective relationships with external partners and internal personnel through effective administrative activities in order to meet business requirements.
Responsibilities
Administration
Produce, update and provide best practice administrative support to the team and external partners. Ensure effective management of Channel Manager Diary. Maintain records of the birthday calendar for Internal teams and external partners. Ensure Broker Code and VDN maintenance. Log technical issues on behalf of internal and external partners. Review campaign management, draw reports, analyse data and trends and regularly report to the channel manager. Ensure Travel arrangements (Car Hire, Accommodation and Flights) are completed. Assist Human Resources with quality assurance of staff lists, data verification, and leave management. Initiate and monitor the administration of onboarding and/or offboardingprocesses to ensure that all processes are completed accurately, efficiently, and on time.
Document Preparation
Prepare routine letters, memoranda, reports and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software. Ensure the accuracy of team reporting. Ensure completion of documentation is done timeously. Assist and support channel manager with the preparation of presentations.
Document Management
Create a local document management system for an office or department. Ensure records are continuously updated and maintained.
Customer Service
Provide quality service while identifying opportunities to secure new business or support retention. Ensure team are continuously up to date regarding products and processes in order to drive sales and ensure adherence to business and statutory requirements. Enhance team relationships through continuous motivation, support and recognition. Provide appropriate and timeous solutions and support to Partner and / or Team queries. Provide support to both internal teams and Partnerships.
Customer Relationships
Development Make calls (by telephone or in person) to allocated customers to develop new relationships and maintain existing ones. Act as a first point of contact for resolving queries and complaints. Build, maintain and manage existing team relationships, as well as relationships within the department. Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring complex issues to others. Support the delivery of events to ensure they are on schedule and within budget, meeting all deadlines and work closely with all other parties involved in the event.
Work Scheduling and Allocation
Organise own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary. Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.
Budgeting & Costing
Track budgets and report variances to more senior colleagues. Responsible for expense governance and control (tracking expenses against a predefined budget). Research and process online orders. Manage the process of reconciliation regarding the team procurement cards.
Personal Capability
Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Ensure up-to-date industry and market knowledge, as well as internal products, processes is continuously maintained. Support and assist with team development (internal learning and development initiatives) as well as external development activities.
Education
Grade 12/ SAQA Accredited Equivalent (Essential); Secretarial and/or Administrative Qualification (Advantageous) Regulatory Exam (Advantageous)
Experience
2 to 3 years’ work experience in a marketing/sales/administration related role (Essential); Experience in related industry (banking / financial / insurance / business services) (Advantageous).
Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.
