Overview
Technical Support Admin Jobs in Zlín, Zlin, Czechia at Gunnebo Entrance Control
Title: Technical Support Admin
Company: Gunnebo Entrance Control
Location: Zlín, Zlin, Czechia
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.
Responsibilities
Provide technical support to customers and internal teams via phone, email, and chat
Diagnose and troubleshoot technical issues related to access control products
Maintain accurate records of customer interactions and technical issues in the support database
Assist in the training and onboarding of new users on product functionality and best practices
Collaborate with engineering and product teams to relay customer feedback and improve product offerings
Monitor and manage support tickets, ensuring timely resolution and follow-up
Develop and update user manuals and documentation to assist customers in using our products effectively
Requirements
Czech Native Speaker
English
Strong understanding of access control systems and people flow management solutions is preferred
Excellent communication skills, both verbal and written, to effectively interact with customers and team members
Proficiency in troubleshooting techniques and problem-solving skills
Ability to work independently and manage multiple tasks efficiently in a fast-paced environment
Familiarity with customer relationship management (CRM) software and support ticketing systems
A passion for technology and dedication to providing exceptional customer service
Benefits
Meal vouchers
25 days vacation
Company events
English courses
