Overview
Technical Trainer Jobs in McLean, VA at Leidos
Description
Leidos has an opportunity for a Training Integrator. The successful candidate will work collaboratively with an outstanding engineering and instructional team supporting training and fielding needs for software deployed in the cloud for US Air Force bases across the world. Position requires US citizenship and a current DoD Secret Security Clearance.
This position will be telework, but the ideal candidate will be able to visit one of our sipr sites as needed to access the government classified systems.
Primary Responsibilities
Gain and maintain tactical and technical proficiency in the Leidos software, requiring self-initiative to propel through the training program. As software is constantly under development, stay abreast of new features and understand the “What’s New” aspects to incorporate into training as required. Once proficient in an area of instruction, mentor other staff members as they upgrade in that area.
Prepare and deliver operator level training virtually and/or within a classroom environment at Military bases (CONUS and OCONUS), continuing coordination with the base-level POCs to schedule events, convey administrative/logistic requirements.
Coordinate with military base points of contact (POC) to understand how they will employ the delivered software and how to tailor the training to best meet their needs.
Maintain existing training library or create new materials when required (e.g., record videos, create/maintain instructor guides, coordinate required edits/peer-reviews, upload materials to milSuite)
Coordinate with base POCs to perform initial set up (data build) of data required for new software installations. This data includes importing or creating instantiation and organizational data, user accounts and permissions, operational checklists, and base unique features.
Continue coordination and assistance with base POCs after initial fielding as a Field Service Representative (FSR). FSRs will provide a single point of contact to answer questions, suggest best practices and operational solutions, perform initial troubleshooting, observe base system usage, convey training opportunities, and inform on new/changing features.
Capture user feedback and relay to the software development team to continually improve the feature set of the tool. Monitor MilSuite for user feedback submitted through the training portal.
Employ appropriate training sites (via DISA milCloud or other cloud deployments) to illustrate topics or respond to questions posed by users in the field.
Work closely with developers, other endpoint engineers and training team in an agile environment.
Lead team in assigned process and projects (e.g., New Features training, server maintenance, train-the-trainer or Scrum process).
Gain and maintain tactical and technical proficiency in the Leidos software to participate in the NIPR and SIPR Help Desk schedule. Support deployed software system with Help Desk activities, reviewing Help Desk tickets submitted by the field, perform initial troubleshooting and providing operational translation of described issues as required. Travel to sites maybe required.
Train developers in the front-end/operator use of the software, enabling them to better respond to Help Desk tickets from the field.
Work independently and under minimal supervision.
Basic Qualifications
Bachelor’s degree with 6 years of applicable experience or 6 additional years of experience in lieu of …
Title: Technical Trainer
Company: Leidos
Location: McLean, VA
Category:
