Overview
Timber Ridge Front Desk Supervisor Jobs in Lake Geneva, WI at Timber Ridge Lodge
Full Job Description
Description
Flaunt that smile as a Front Desk Supervisor: Assist in the oversight of the Front Desk Staff and effectively monitor and manage customer relations while working closely with the Front Office Manager in administering processes and procedures.
Our Team is looking forPeople Pleasingindividuals who want to do the following:
Turn our guest’s ordinary day into an extraordinary day ✨
Love where they work ✨
Be appreciated for what they bring to a team ✨
Learn and grow with a company who truly values it’s people ✨
Grand Perks:
Flexible Scheduling
Free meals every shift made by our talented culinary team
Paid vacation days
Golf, Ski, & Spa discounts
Hotel room discounts as low as $49 per night
WELL Spa Gym membership for $16 per paycheck
Advancement opportunities across the property and US
Friendly work atmosphere
Holiday, jury duty, & bereavement pay
Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
Recognition programs (aka get paid to celebrate)
The Responsibilities:
Maintains standards of guest service as established by the Front Office Manager.
Ability to learn, manage and train associates on our HotSos system and Springer Miller software.
Responsible for the management of our guests profile information and responsible for communicating with all departments to ensure guest information is relayed in a timely manner and all pre-arrival details are executed prior to guest arrival.
Responsible for managing and entering all new guests profile information that is obtained during the guests stay on property through our eMbrace program.
Maintain a complete knowledge of and comply with all hotel/departmental policies/service procedures/standards.
Provide budgets/forecasting numbers accurately and on time when requested by upper management.
Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge at all times of:
All hotel features/services, hours of operations
All room types, numbers, layout, décor, appointments and locations
All room rates, special packages and promotions
Daily house count and expected arrivals/departures’
Information regarding groups arriving, departing, and or in-house
Room availability status and rate for any given day
All hotel departmental policies and procedures
Access all functions in the SMS (Springer Miller System) and any other Front of House related system pertinent to providing maximum service and efficiency for our guest and or associate (i.e. Time Saver, HotSOS, ggrs intranet, Etc.).
Ensure current information on rates, packages and promotions is available to the front desk.
Work closely with the Front Office Manager to review future group requests and how they may affect the front desk. Prepare the Front Desk and communicate to any other departments necessary for these events.
Assign work duties to staff
Supervisory duties to include evaluating performance, time clock auditing, coaching and counseling of associates, and scheduling of staff.
Monitor group VIP’s and verify that they are registered and treated in accordanc…
Title: Timber Ridge Front Desk Supervisor
Company: Timber Ridge Lodge
Location: Lake Geneva, WI
Category:
