Overview
Transaction Verification Staff Jobs in Ho Chi Minh City, Vietnam at GBG Group Services Limited Liability Company
Title: Transaction Verification Staff
Company: GBG Group Services Limited Liability Company
Location: Ho Chi Minh City, Vietnam
Working Hours: 10:00am – 07:00pm (with 2 days off per week – decide by the company)
Location: THE GRACE TOWER – 71 Hoàng Văn Thái, Tân Phú, District 7
About Us
We are a global leader in ticketing services, providing seamless online experiences for a wide range of sports, concerts, and live events. Our platforms, including Gigsberg and Football Ticket Net, serve fans worldwide with access to top events and football matches. Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of the city's most prestigious buildings.
About the position: We are seeking a friendly and organized individual to join our team as Transaction Verification Staff. This is an entry-level role with no prior experience needed. Your job will be simple: you’ll review a list of orders, contact customers for missing documents, and follow easy steps to verify their information. Full training will be provided to ensure you feel confident in your work!
Responsibilities:
- Review a prepared list of orders and check basic transaction details.
- Contact international clients via phone, email, and messaging platforms to request required documents.
- Verify the documents provided by following step-by-step internal guidelines.
- Handle payment credit card chargeback disputes, including investigation, evidence gathering, rebuttal submission, and outcome monitoring.
- Coordinate with the payment service providers, issuing acquiring banks, and internal teams to build required evidence documentation.
- Ensure all cases are handled within required deadlines and service levels.
Requirements:
- Bachelor Degree in relevant major
- Strong command of the English language (both written and verbal) to effectively communicate with international customers.
- Proficient in Microsoft Office and Google Workspace.
- Good attention to detail and a positive, professional attitude.
- Prior experience in banking, online payments, or fraud prevention is a plus, but not required.
Benefits:
- Salary: 12,000,000 VND (Net)
- 12 days of annual leave;
- Salary review once a year;
- Gifts on international/national holidays. (Women's day, Valentine's Day,..);
- Annual Health Check;
- Social Security covered;
- Comprehensive on-the-job training and mentorship;
- Exposure to international business operations.
Working time:
Day Shift: 10:00 AM – 07:00 PM
Working location: Onsite – The Grace Tower – 71 Hoang Van Thai Street, Tan Phu Ward, District 7, HCMC.
