Overview
Unit Secretary – 1N Emergency Department Jobs in Corpus Christi, TX at Christus Health
Allergy & ENT Associates is looking for a Practice Administrator for our clinic in Austin, TX!
What are we about?
As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple: to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.
Address: 10801 N Mopac Expy, Bldg 2, Ste 150
Austin, TX 78759
Benefits:
Health Insurance
Dental & Vision Insurance
401K
Life insurance
PTO & Holidays
Short- & Long-Term Disability
Position Summary
The Practice Administrator is the catalyst for the overall operations, development, and success of the practices they oversee and acts as an ambassador to patients, the general public, physicians and staff. The Practice Administrator understands internal and external customer needs and delivers an outstanding level of service by modeling the way for others, while accomplishing the primary goal of efficiently and effectively providing services that exceed patient expectations and improve clinical and financial operations.
Essential Duties & Responsibilities
P&L responsibility for assigned practice locations, managing all aspects of clinical and business operations, employee and physician relations, while improving profitability, cash flow and quality of patient services.
Communicates expectations and manages the day-to-day activities of staff, ensuring the office is staffed appropriately and desired outcomes are met or exceeded.
Aligns operations with the overall mission, vision and values of the organization.
Manages assigned budgets, controls costs, and allocates resources effectively; works collaboratively with leadership to optimize revenue streams; ensures financial sustainability while maximizing high-quality care.
Executes effectively all process improvement activities and addresses all issues with a solution-oriented approach.
Coaches, mentors and develops management pipelines to strengthen organizational infrastructure and foster professional growth.
Ensures operational procedures and clinical standards are met, and that each facility is staffed with competent, professional team members during scheduled hours of operation.
Takes a collaborative and proactive approach to problems and acts with a strong sense of urgency to address unplanned issues.
Prepares and coordinates Physician/ Extender schedules.
Interviews, hires and coordinates training of new staff.
Regularly reviews productivity and makes staffing adjustments as needed.
Monitors and approves time and attendance, and ensures proper licensure requirements for staff.
Conducts regular staff meetings and annual performance evaluations; creates individual development plans to support professional growth amongst team.
Analyzes financial data and operational metrics to monitor progress and success of each practice location and positively engages all team members to ensure results are achieved.
Creates meaningful action plans to address any variances to budget or defined goals.
Demonstrates business acumen with the ability to organize and present data and business plans as needed; executes effectively on action plans to address deficiencies.
Reviews daily audits, signs off on them daily and faxes the completed audit to the CBO.
Oversees the patient portion of accounts receivable.
Monitors inventory and places orders for supply (and/or delegates to appropriate colleagues as defined).
Owns employee and provider retention and makes impactful improvements.
Leverages excellent communication skills and acts with honesty and integrity in all aspects of the role, creating a positive and engaged culture while serving as a true champion for change management.
Responds to requests from all stakeholders in a timely manner.
Solution-oriented with proactive approach to daily operations and finances.
Participates in marketing activities to develop relationships with community physicians and various referral sources.
Participates in the successful development and timely opening of new practice locations within purview.
Assures practices are in full compliance with company policies, regulations and legal requirements.
Leads staff to provide the highest quality clinical care and customer service and ensures practice is complying with industry and company standards.
Responsible for all coordination with landlord and preferred vendors for site issues.
Engages with patients, providers, and staff in a positive and supportive manner, addressing any concerns or complaints timely.
Promotes teamwork to ensure the practice runs effectively and meets objectives.
Monitors and manages employee performance as needed in collaboration with Human Resources.
Ensures clinical and clerical policies and procedures are carried out on a daily basis.
Identify and recommend policies and procedures as needed for continuous improvement, and to ensure quality, compliance, accuracy and cost efficiency.
Qualifications
EDUCATION AND EXPERIENCE
Education and Experience:
Bachelor’s or advanced degree preferred.
Minimum of 3 years of successful leadership experience; preference for multi-site healthcare operations experience.
Medical office experience to include charge entry, coding, posting, adjustments, scheduling, registration, medical records preferred.
Solid understanding of clinic and financial operations management.
Demonstrated leadership, team building and communication skills.
Excellent judgment, dependability, and conscientious performance. Detail oriented.
Knowledge, Skills, Abilities
Safety and Confidentiality – Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.
Customer Service — Knowledge of principles and processes for providing customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external customer satisfaction.
Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
Time Management — Managing one’s own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
Physical Demands
Physical Demands: Anticipate lifting 20-25 pounds in any given day. Tasks and expectations may vary by clinical site and medical practice. Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner. May be exposed to acutely ill patients, communicable diseases, blood borne pathogens, and airborne allergens used during skin testing and immunotherapy.
Work Environment
Well-lighted, heated and/or air-conditioned indoor clinic office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic) Typical schedule is Monday through Friday with regular working hours; travel to other clinics or administration office will be required.
Title: Unit Secretary – 1N Emergency Department
Company: Christus Health
Location: Corpus Christi, TX
