Overview
VIP Client Relations Lead / Patient Engagement (Indonesia) Jobs in Jakarta, Indonesia at Adecco
Title: VIP Client Relations Lead / Patient Engagement (Indonesia)
Company: Adecco
Location: Jakarta, Indonesia
About the Company
Adecco Indonesia is representing a leading international healthcare organization that provides world-class medical services and premium patient experiences. The organization is widely recognized for its healthcare excellence and its commitment to delivering highly personalized care for patients across the region.
About the Role
We are seeking a highly driven, well-connected, and service-driven professional to launch and lead a pioneering Patient Engagement Programme in Indonesia. This role focuses on building strong relationships with high-net-worth (HNW) patients and delivering exceptional, concierge-level services to enhance their end to end healthcare experience. The ideal candidate will combine a proactive, self-starting approach with customer-centric creativity to design bespoke experiences that truly stand out.
Key Responsibilities
- Programme Development: Take the lead in building and executing an ambitious patient engagement strategy that goes beyond traditional healthcare, using customer-centric creativity to curate exclusive lifestyle experiences and meaningful touchpoints for our most valued patients.
- Patient Engagement: Proactively maintain and grow a dedicated database of patients through structured, highly personalized communication and creative relationship management to drive long term loyalty.
- Premium Concierge Services: Drive the creation and management of a premium concierge service for VIP patients traveling to Singapore for treatment, overseeing every detail to ensure seamless medical journeys and arrangements.
- Partnerships & Networking: Leverage your existing connections within HNW circles in Indonesia to expand the programme's reach. Creative collaboration with luxury brands, hospitality partners, and lifestyle service providers is expected to continuously elevate the VIP patient experience.
- Cross-Functional Collaboration: Partner closely with internal and international medical teams to ensure exceptional patient experience, service quality, and operational continuity.
- Performance Tracking: Monitor patient engagement activities, identify new opportunities for patient acquisition and retention, and provide regular reports on programme performance.
What We Are Looking For
- Industry Experience: Proven track record minimum 5 years of experience in luxury hospitality, luxury concierge services, private banking relationship management, or premium healthcare engagement roles.
- Established Network: A strong, active network within high-net-worth (HNW) communities in Indonesia is highly preferred.
- Mindset & Discretion: A deeply customer-centric mindset with a passion for delivering high-touch, exceptional service alongside the utmost discretion and professionalism.
- Creativity & Initiative: Proven ability to bring fresh, creative ideas to life, curating premium lifestyle experiences and seamlessly managing complex logistical arrangements with high drive and autonomy.
- Communication: Exceptional interpersonal, communication, and stakeholder management skills. Fluency in both English and Bahasa Indonesia is required.
- Education: A Bachelor’s degree in Business, Hospitality, Marketing, Healthcare Management, or a related field is preferred, though equivalent high-level relationship management experience will be highly valued.
Why Join Us?
This role offers a unique opportunity to shape a pioneering programme from the ground up, setting new industry standards where world-class healthcare meets premium service. You will have the autonomy to innovate and drive impact, backed by the reputation of a leading global medical group.
Adecco and our client are committed to creating a diverse environment and are proud to be equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We believe that an inclusive culture drives innovation and enables us to better serve our diverse patient community.
