Overview
Welcome Coordinator – Float Jobs in Allentown, USA at Oak Street Health
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify healthcare one person, one family and one community at a time.
Company: Oak Street Health
Title: Welcome Coordinator – Float
Role Description
The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work.
Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.
Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.
Check out this for a sneak peek into the life of an Oak Street Welcome Coordinator!
Core Responsibilities:
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Conducting visit check-in and assisting patients with required forms
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Updating patient information and making changes in electronic medical record platform
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Scheduling/rescheduling appointments within electronic medical records platform
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Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
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Managing faxes in the electronic fax platform
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Maintaining the cleanliness of the Welcome and Community Room areas
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May be required to float to other centers in the region on an infrequent basis
What we’re looking for
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Strong computer skills required and basic knowledge of Google Suite
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Experience in customer service setting strongly preferred
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A flexible and positive attitude
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A welcoming and nurturing attitude toward our patient population of older adults
What does being “Oaky” look like?
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Creating an unmatched patient experience
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Driving clinical excellence
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
$17.00 – $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and…
Title: Welcome Coordinator – Float
Company: Oak Street Health
Location: Allentown, USA
Category:
