Overview
Account Management Coordinator Jobs in Tambora, Jakarta, Indonesia at Expeditors
Title: Account Management Coordinator
Company: Expeditors
Location: Tambora, Jakarta, Indonesia
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Job Description
- Support with the preparation of business review (MBR/QBR) presentations.
- Function as back‐up on non‐customer facing front for Account Managers where support is needed
- Support the department in business development and customer retention by maintaining good relationship with customers
- Manage integrity of shipment and performance data.
- Document and communicate all quotations and handling instructions such as SOPs for secured business to all departments concerned prior to business implementation
- Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network.
- Monitor against performance standards per agreed KPI’s with customer.
- Support with upkeep of rates, SOPs and contacts on the GAM Suite.
- Ensure rates are kept up to date and communicated effectively to operations.
- Support the accounts receivable process of the customer internally within Expeditors.
- Support the department in RFQs and quotations by working with relevant products and Account Managers to price competitively
- Support with activities related to managing and improving the EDI connection with customer.
- Support with the new rates/lanes approval processes.
- Take up additional tasks/ projects as required by Account Managers to enable strategic development of the account.
Qualifications
- Knowledge of required Expeditors’ operating systems
- Proficient in Microsoft Office and CRM software, with high proficiency in using Excel, PowerPoint and Power BI.
- Proven analytical and problem solving skills
- Good communication and interpersonal skills
- Proactive, meticulous and able to take good ownership of tasks assigned
- Ability to work productively both individually and in a team environment
- Possess good attention to details – Able to identify potential risks/problems before it surfaces
- Oral and written proficiency in the English language
Additional Information
- Application Closing: Jul. 10th, 2026
