Overview
Administrative Assistant Jobs in Bakersfield, CA at Xelerate
NYC Hotel Seeking Motivated Assistant Front Office Manager
Perks
Bonus Structure, vacation, 401k, dental, health insurance, life insurance, career developement program
The Assistant Front Office Manager is responsible for supervising the front desk operation which includes: staff training, inter-department communications, and staff accountability. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position will report directly to the Director of Front Office:
Duties include:
Responsible for ensuring customer satisfaction at the highest level
Act in a professional and responsible manner in front of all guests and associates
Maintain guest room inventory
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Provide input to the Front Office Manager to insure proper staffing levels for customer service goals
Will be manager on duty and right hand to the director of front office
Qualifications
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
1 or more years of Front Office leadership experience
Service oriented style with professional presentations skills
Lifestyle experience a plus
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Title: Administrative Assistant
Company: Xelerate
Location: Bakersfield, CA
