Overview
Administrative Assistant/ Receptionist Jobs in Greenville, TX at Morgan Steel Texas
SUMMARY
The Student Records Clerk is the frontline staff member for the Registration Office, responding to walk-in clients, phone calls and email. The successful Student Records Clerk will have strong customer service skills, have general knowledge of Bates Programs to assist/re-direct inquiries, is knowledgeable of Registration office policies and procedures, and be able to connect with a diverse group of students and staff. This individual must have strong attention to detail when completing records-related tasks, even with multiple front-desk related interruptions.
As per Bates Professional Technical Employees (PTE) agreement, Section 21.1, this position will be open to all permanent bargaining unit members for a minimum period of 5 days.
ESSENTIAL FUNCTIONS & OTHER DUTIES
Essential Functions
Meet, greet and put the public, faculty, staff and students at ease by answering questions, in person or over the telephone regarding the department’s services.
Provide photo identification cards for students, faculty and staff upon request.
Respond to request for information regarding student enrollment verifications in accordance with state and federal guidelines.
Compile and enter data into the college student management system, ctcLink (PeopleSoft), including but not limited to Service Indicator coding, Student Group coding, Advisor Assignment coding.
Process Registration Forms, electronic and paper submittals, timely and accurately, including but not limited to Add/Drop, Unofficial Transcript requests, Program/Plan Change requests, Release of Information.
Maintain basic knowledge of Student Services including, Financial Aid, Advising and Retention in order to redirect inquiries to the appropriate departments.
Monitor, organize and reply or forward emails from the Registration email and the Admission email accounts.
Provide limited administrative support to Advising and Retention staff at South campus, examples assist students in scheduling appointments with Advisors and Retention Specialists and/or provide information regarding procedures and services.
Assist students with Admission and Registration related online functions, such as but not limited to the online application (OAAP), ctcLink Student Homepage, ctcLink Mobile App.
Support Registration Office efforts to record, file, and/or digitize student records information.
Monitor and fulfil Unofficial Transcript requests from students from our Legacy system.
Non-Essential/Other Functions
Accountable for keeping personal development up-to-date; adding to skills and knowledge through courses that may be available through the Bates Technical College courses, professional development committees, etc.
Participate actively and collaboratively on committees for college as needed including but not limited to staff recruitment, college councils, etc.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Additional activities, duties and responsibilities may change at any time with or without notice to meet college needs.
Conditions of Employment
Once offer of employment is made, a background check including criminal record history will be conducted. Information from the background check will not preclude employment but will be contingent in determining the employee’s suitability and competence to continue to perform in the position.
This position has been designated as a bargaining unit position represented by Bates Technical College local union.
This position is required to work on campus
Must be willing to work flexible hours.
QUALIFICATIONS
Minimum Qualifications
High School Diploma/GED and one year of relevant experience
Allowable Substitution
If necessary, alternative combinations of education and experience may be evaluated by Human Resources for comparability.
Preferred Qualifications
Experience at a community or technical college.
Experience working in registration or enrollment services.
Knowledge and understanding of FERPA.
Experience with MS office suite, specifically with Excel.
EQUAL OPPORTUNITY STATEMENT
BATES TECHNICAL COLLEGE reaffirms its policy of equal opportunity and does not discriminate on the basis of race, ethnicity, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, marital status, disability, or status as a disabled veteran or Vietnam era veteran in its programs and activities in accordance with college policy, and applicable federal and state statutes and regulations. Bates publications are available in alternate formats upon request by contacting the Disability Support Services Office at 253.680.7010. Inquiries regarding Bates’ non-discriminatory policies, including Title IX and ADA, should be directed to: For student matters, the Dean of Student Services at 253.680.7105, Downtown Campus A211. For employee matters, the Executive Director of Human Resources at 253.680.7180, Downtown Campus A326.
Land Acknowledgement
We honor and recognize the Coast Salish people, specifically the Puyallup Tribe of Indians, on whose traditional territory and ancestral lands Bates Technical College campuses sit. They were forcibly relocated onto reservation lands in what is today Tacoma, Washington, in late 1854, after signing the Treaty of Medicine Creek with the United States. We acknowledge and thank the original stewards of this land.
This recruitment announcement does not reflect the entire job description and can be changed and/or modified without notice.
Available Benefits to Eligible Employees
As a higher education employee, you and your qualified family members are eligible for a wide range of benefits including medical, dental, life insurance, retirement, long-term disability, as well as other optional benefits.
Medical/Dental Plans
Medical Plans
Employees pay a portion of their medical care cost through payroll deduction. The employee premium is based on the choice of plan and coverage for eligible dependents.
Dental Plans
Bates provides dental coverage at no monthly premium cost to the employee. Benefit eligible employees have a choice of dental plans. Options include:
Uniform Dental Plan – Preferred Provider Organization
DeltaCare – Managed Care Plan
Willamette Dental – Managed Care Plan
Vision Plans
Bates provides vision coverage at no monthly premium cost to the employee. Benefit eligible employees have a choice of dental plans. Options include:
Davis Vision by MetLife
EyeMed
MetLife Vision
Retirement Plans
Faculty and Exempt Positions
Faculty have to choose between either the State Board Retirement Plan (SBRP), also known as TIAA or Plan 3 of the Teachers Retirement System (TRS). to compare the two plans.
Exempt have to choose between either the SBRP or Plan 3 of the Public Employee Retirement System (PERS). to compare the two plans.
SBRP (TIAA) is a defined contribution plan with the following contribution rates:
Employee Contribution: Under 35: 5% of gross salary; 35-49: 7.5% of gross salary; 50 & over: 10% of gross salary
Employer Contribution: Under 35: 5% of gross salary; 35-49: 7.5% of gross salary; 50 & over: 10% of gross salary
TRS Plan 3 is a defined benefit and a defined contribution plan with the following contribution rates:
Employee Contribution: Varies from 5% to 15%
Employer Contribution: 9.53 of gross salary
PERS Plan 3 is a defined benefit and a defined contribution plan with the following contribution rates:
Employee Contribution: Varies from 5% to 15%
Employer Contribution: 9.03% of gross salary
Classified Positions
Classified employees have to choose between either the Plan 2 or Plan 3 of the Public Employee Retirement System (PERS). to compare the two plans.
PERS Plan 2 is a defined benefits plan with the following contribution rates:
Employee Contribution: 6.36% of gross salary
Employer Contribution: 9.53% of gross salary
PERS Plan 3 is a defined benefit and a defined contribution plan with the following contribution rates:
Employee Contribution: Varies from 5% to 15%
Employer Contribution: 9.53% of gross salary
Employee and employer contributions to applicable retirement plans are mandatory. The amount of the deduction and contribution are dependent upon the retirement plan chosen and may vary by current contribution rates in effect.
Term Life Insurance
Bates provides $35,000 basic life insurance for death from any cause and $5,000 basic accidental death and dismemberment at no cost to the employee. Employees can enroll in additional low cost life insurance for themselves and dependents.
Long Term Disability Insurance (LTD)
Bates provides a basic LTD insurance plan at no cost to employees. The basic plan pays a maximum of
$240 per month after 90 days of total disability. The optional LTD plan pays 60% of the first $10,000 of monthly salary, reduced by any deductible income such as social security or retirement benefits.
Employee cost is dependent upon benefit waiting period chosen.
Other Optional Benefits
AFLAC
Flexible Spending Arrangement Dependent Care Assistance Program
Voluntary Employees’ Beneficiary Association American Fidelity – Short-Term Disability
Fully Effective Employees – Employees Assistance Program Guaranteed Education Tuition
Deferred Compensation, Section 457 Plan SBVIP, 403(b) Plan
Leaves and Holidays
Vacation
Eligible exempt and classified employees accrue annual leave at rates determined by their employee status, ranging from 7 to 16 hours per month when eligible.
Sick Leave
Eligible classified, faculty, and exempt staff accrue sick leave monthly. Employees represented by a bargaining unit should refer to their negotiated agreement for sick leave rules and accrual rates.
Holidays
Bates observes the following holidays/non-work days:
Independence Day, Labor Day, Veterans’ Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, New Year’s Eve Day, New Year’s Day, Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Juneteenth
Personal Leave/Family Leave
In addition to vacation and sick leave, eligible employees receive personal and family leave each fiscal year at rates determined by their employee status
Please Note: All information above is subject to change based on, but not limited to, employment status, legislative mandates, or College policy changes
Title: Administrative Assistant/ Receptionist
Company: Morgan Steel Texas
Location: Greenville, TX
