Overview
Administrative Support Specialist Jobs in Charlotte, NC at UNC Charlotte
Full Job Description
General Information
Vacancy Open to
All Candidates
Employment Type
Permanent – Full-time
If time-limited, note appointment end date
Hours per week
40
Months per year
12
Position Number
010513
NC Salary Grade Equivalency
GN08
Classification Title
Administrative Support Specialist – Advanced
Working Title
Administrative Support Specialist
Salary Range
$41,251 – $50,417
Anticipate Hiring Range
$41,251 – $47,000
FLSA Status
Non Exempt
Division
Business Affairs
Department
Business Services (Adm)
Work Unit
49er Card Services
Work Schedule
8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours, as necessary.
Primary Purpose of Position
Serves as liaison to students, faculty/staff, parents, affiliates and University business partners for the Meal Plans and 49er Card program.
Specializes in the performance of reconciling and manipulation of data requirements necessary to operate the Meal Plans and 49er Card Office.
Maintains and updates process documentation for all policies and procedures related to the functionality of the office.
Performs the appropriate steps related to the specific guidelines and procedures of the Meal Plans and 49er Card Office.
Thorough understanding of all university policies and procedures related to the operation of the 49er Card Office.
Minimum Education/Experience
Required Minimum Qualifications:
Graduation from high school and one year of related office experience; or an equivalent combination of education
and experience.
University Preferred Qualifications:
Graduation from high school and demonstrated knowledge, skills, and abilities gained through four years of specialized office experience or an equivalent combination of education and experience.
Essential Job Duties
Acts as subject matter expert on Meal Plan and 49er Card policies and procedures
Creates positive interactions with students, parents, faculty, staff, University Guests, etc.
Resolve problems and/or compliance issues, based on delegated authority
Uses Transact, Cloud Point of Sale, Mercury, WebFocus, Banner, credit card payment gateway to ensure accuracy of data and support the University community
Assist in processing meal plan additions, changes and cancellations
Assist students with financial transactions to be deposited into their campus stored value accounts
Helps with credential provisioning
Reconciles daily cash, check and credit card reports.
Reconciles departmental financial transactions
Orders office supplies and equipment for the office
Update and maintain documentation of processes and procedures for the 49er Card Office
Works closely with office staff and Business Services Marketing Manager to produce and provide subject matter for all advertising material for the 49er Card and Meal Plan programs
Other Work Responsibilities
The position will participate in orientation events.
Provide support for Mobile ID First initiative.
Departmental Preferred Experience, Skills, Training/Education
Preference will be given to candidates with:
1-3 years experience in either a Card Office or University setting.
1-3 years of Transact experience.
Credit card payment gateway experience.
Experien…
Title: Administrative Support Specialist
Company: UNC Charlotte
Location: Charlotte, NC
Category:
