Overview
Area Support Representative Jobs in Burbank, USA at Canon U.S.A., Inc.
Position: Area Support Representative I
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Area Support Representative I
US-CA-Burbank
Job : 34135
Type: Full-Time
# of Openings: 1
Category: Office Services
CA – Burbank-Warner Bros-MS
About the Role
Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Requires flexibility to provide coverage at many sites throughout the region.
Your Impact
– Promptly informs supervisor of potential problems or customer concerns.
– Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
– Strong focus on providing good customer service.
– Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
– Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
– Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
– Provides site coverage as needed. Requires flexibility to change schedule/location at a moment’s notice.
– Collaborates with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.
Copy/Print Production/Copy Center:
– Responsible for prompt and accurate reproduction of all print requests.
– Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
– Receives, logs, delivers and tracks all activity for reporting purposes.
– Responds to customer requests.
– Performs routine upkeep and basic maintenance of equipment.
– Records and tracks customer inquiries and fulfillment of requests.
– Performs daily convenience care functions as needed.
Mail/Courier Services:
– Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
– Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc).
– Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items.
– Responds to customer requests.
– Performs routine upkeep of equipment.
– Records and tracks customer inquiries and fulfillment of requests.
Reception/Office Services:
– Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
– Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
– May also be responsible for copy/binding/copier maintenance.
File Room/Records File Services:
– Ensures all filing assignments from the current and previous day have been filed.
– Creates, maintains, updates, and monitors files, file database and file rooms.
– Coordinates special projects and other functions assigned by client contact and Site Manager.
– Ensures all file rooms are intact at all times.
Device Maintenance:
– Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
– Follows daily, established maintenance processes and procedures.
– Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
– Evaluates equipment issues and notifies service department if unable to resolve.
– Delivers paper.
– Assists end-users in basic functionality of equipment.
– Records meter reads.
– Maintains service activity reports.
– Monitors supplies and restocks inventory.
Shipping/Receiving:
– Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
– Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer…
Title: Area Support Representative
Company: Canon U.S.A., Inc.
Location: Burbank, USA
Category:
