Overview
Customer Service Agent Front Desk Jobs in Cape Girardeau, MO at Simple Home Plus
Full Job Description
Are you a natural problem solver with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? Join our team as a Customer Service Agent and be at the forefront of ensuring our customers’ satisfaction. This is not just a job; it’s an opportunity to be a key player in our commitment to excellence!
Key Responsibilities:
Customer Interaction:Be the friendly face and voice of our company, welcoming customers at the front desk and addressing inquiries with a positive attitude.
Phone Etiquette:Handle incoming phone calls with professionalism and efficiency, providing assistance and resolving customer queries regarding deliveries and claims.
Problem Resolution:Demonstrate exceptional problem-solving skills, especially when dealing with upset customers. Turn challenges into opportunities to exceed expectations.
Product Knowledge:Become an expert on our products and services, enabling you to provide accurate information and advice to customers.
Front Desk Management:Efficiently manage customer interactions at the front desk, ensuring a smooth and enjoyable experience for everyone who walks through our doors.
Collaboration:Work closely with other departments to coordinate seamless customer service, ensuring all inquiries and concerns are addressed promptly.
Qualifications:
Previous customer service experience is preferred.
Excellent communication and interpersonal skills.
Ability to remain calm and composed in high-pressure situations.
Strong problem-solving abilities.
Comfortable with using computer systems for data entry and information retrieval.
Why Join Us:
Competitive salary and benefits package.
Opportunities for career growth within a dynamic organization.
Ongoing training to enhance your customer service skills.
Vibrant and inclusive work environment.
Bonus Skills:
Multilingual abilities to cater to a diverse customer base.
Previous experience in handling claims and delivery inquiries.
If you’re ready to be the face and voice of our customer-centric organization, apply now to embark on a rewarding journey with us. Help us create positive customer experiences that leave a lasting impression!
Simple Home+ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Title: Customer Service Agent Front Desk
Company: Simple Home Plus
Location: Cape Girardeau, MO
Category:
