Overview
Customer Service Specialist Jobs in Birmingham – Alabama – USA at Housing Authority of the Birmingham District
Job Description
Job Description
Summary
The primarypurposeof this position is to provide customer service to tenants, landlords, visitors, staff, contractors, and the general public. The incumbent answers or refers questions and provides information in person, via email, and over the phone, respectfully listening and communicating to help resolve problems. This position performs various administrative and clerical duties supporting the Rental Assistance Program Department.
All activities must support the Housing Authority of the Birmingham District (“HABD” or “Agency”) mission, strategic goals, and objectives.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed.
Receives participants, landlords, staff, and visitors into HABD’s Department of Rental Assistance via phone, email, and in person.
Provides customer service to applicants, property owners, and their agents; answers incoming calls and responds to messages; responds to inquiries regarding program information, the admissions process, application status, rent payments, and escalating matters as needed.
Documents communications with tenants, landlords, and applicants for appropriate location(s).
Receives and responds to inquiries and complaints professionally and promptly.
Corresponds and collaborates with staff in the Department and throughout the Agency to resolve issues and provide information.
Maintains positive communications and relations with internal and external partners.
Releases information according to company policies and procedures and ensures the confidentiality of information and records.
Receives, sorts, and distributes mail and correspondences quickly and accurately.
Provides clerical and administrative support to the Housing Choice Voucher team, including recordkeeping, document generation, data tracking, phoning, mailing, and filing. Ensures adequate supply of forms and flyers are available for housing applicants.
Responds to requests promptly and courteously; identifies the department’s administrative needs and develops appropriate solutions and recommendations.
Processes application updates, updates information in appropriate location(s), and communicates with applicants and current and former tenants as required.
Assists the Rental Assistance Programs staff and other departments with special projects, as required.
Performs other related duties as assigned.
Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills:
Job Knowledge:Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of HABD. Uses appropriate judgment & decision-making in accordance with the level of responsibility.
Commitment:Sets high-performance standards; pursues aggressive goals and works hard/intelligent to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
Customer Service:Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures internal and external customers; talks and acts with customers in mind. Rec…
Title: Customer Service Specialist
Company: Housing Authority of the Birmingham District
Location: Birmingham – Alabama – USA
Category: Administrative/Clerical, Customer Service/HelpDesk
