Overview
Dispensary Front Desk/Receptionist – Iliff Jobs in Aurora, CO at Lightshade
Full Job Description
Break into the Cannabis Industry with this very important position working in our retail dispensaries. Health benefits, 401k and PTO! No cannabis experience needed to apply! Plus in-store snacks and employee discount!
MAJOR DUTIES:
Orient new customers to the experience they will have within the dispensary and explain promotions, special offers, and loyalty rewards.
Maintain knowledge of strains and products throughout the dispensary.
Daily opening and closing duties.
Make sure front desk area and lobby are clean and customer ready at all times
Checking in and out visitors properly & issuing visitor badges
Engage with the rest of the team via Google Chats to ensure customer flow and exchange key information.
Checking ID and/or appropriate documents to verify right to shop
Process online orders received through Dutchie Ecomm and Weedmaps.
Answer and transfer phone calls accordingly following professional phone
etiquette
Keeping front desk area organized at all times
Auditing online menus and customer profiles during downtime and reporting issues to management.
Other duties as assigned by the Management Team
Must be able to obtain an Industry Badge through the Medical Marijuana Enforcement Division.
KNOWLEDGE REQUIREMENTS, SKILLS and/or ABILITIES:
Exceptional customer service skills
Desire to learn about our products in order to assist customers
Knowledge of basic computer skills, Point of Sale software and cash management
Fun attitude and strong work ethic
Strong attention to detail and must have a team-player mentality
Ability to creatively cultivate long- term customer relationships
Ability to deal with problems and resolve in a professional manner
Must be able to accommodate scheduling expectations including weekend, evening, and holiday shifts and store location movement
EDUCATION and/or EXPERIENCE:
Previous retail or customer service experience preferred
The front desk checks in patients, controls the flow of customers within the dispensary and maintains customer data accuracy in Dutchie POS. Front desk also assists with processing online orders and maintaining online product menus. It is important to make each customer feel welcomed when they enter our facilities. This is our chance to make a positive first impression and develop a long term relationship for repeat business.
Closing Date: 03.25.2024 or until position is filled
Title: Dispensary Front Desk/Receptionist – Iliff
Company: Lightshade
Location: Aurora, CO
Category:
