Overview
ERP Support Specialist Jobs in Cyberjaya, Selangor, Malaysia at Awantec
Title: ERP Support Specialist
Company: Awantec
Location: Cyberjaya, Selangor, Malaysia
Key Accountabilities:
1. ERP Application Support & Incident Management
- Maintain operational stability by resolving daily application tickets within established SLAs.
- Perform diagnostic analysis on system failures to ensure timely rectification or vendor escalation.
- Provide functional assistance across core modules, specifically Finance, Procurement, and Supply Chain.
- Facilitate accurate transaction processing during critical monthly and annual closing cycles.
2. Business Analysis & System Configuration
- Collaborate with stakeholders to document workflows and align system capabilities with best practices.
- Execute functional setups, administrative tasks, and master data updates per business needs.
- Draft technical specifications for enhancements and translate requirements into optimized solutions.
- Champion process reengineering efforts to automate tasks and enhance organizational efficiency.
3. Testing, Change Management & Training
- Validate system integrity through comprehensive testing of patches, upgrades, and change requests.
- Oversee User Acceptance Testing (UAT) to ensure solutions meet the expectations of business leads.
- Maintain updated user manuals, SOPs, and internal knowledge repositories for ongoing reference.
- Conduct training sessions to maximize user proficiency and ensure smooth adoption of system changes.
4. Project Delivery & Vendor Coordination
- Contribute to project success by monitoring milestones, managing risks, and providing status updates.
- Manage relationships with external consultants and support teams to resolve product defects
- Acting as a key link between business operations and technical teams, the ERP Support Specialist, preferably with Sage X3 experience, is responsible for maintaining, optimising, and providing ongoing functional support for core business processes within the Sage X3 environment.
- This position involves resolving functional discrepancies, executing system configurations, and providing hands-on guidance to ensure seamless daily transactions for business users.
- The role is focused on maintaining system reliability, facilitating process enhancements, and driving effective user engagement across the finance, procurement, sales, and supply chain modules.
Key Requirements :
- Degree in Accounting / Business / Information Systems / related discipline.
- Professional certification in ERP / Project Management preferred.
- SAP FI certification / ERP product certification is an added advantage.
- •Exposure to supporting ERP modules: General Ledger (GL), Accounts Payable (AP),Accounts Receivable (AR), Accounts Receivable (AR), Banking / Cash Management, Purchasing,Sales,Inventory,Fixed Assets
