Overview
Front Desk Supervisor Jobs in Carlsbad – California – USA at Grand Pacific Resorts
Job Details
Job Location
Grand Pacific Hotel Services LP – Carlsbad, CA
Position Type Full Time
Salary Range
$20.50 – $20.50 Hourly
Job Shift Varied
Description
POSITION
PURPOSE
Oversee the daily operations of the Front Desk Department and Guest Service areas. Ensure that front desk and communications meet hotel standards for maximum
guest satisfaction
. Act as the main contact for guests and other hotel departments in the absence of the Front Office Manager.
ESSENTIAL FUNCTIONS Ensure WELCOME process is followed by all associates, proper
recognition
of BONVOY members, 15/10 rule is being followed by all associates, check out is efficient, and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification, input of personal information, and credit are established and all posting, rate schedules, packages, cash transactions, account settlements and deposits are handled correctly.
Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally stating first name, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through, Guest and Associate requests are input into GXP, follow up calls are made to guest and time of tasks completed are ensured.
Direct and train front desk staff and operators. Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Train all associates in Marketplace and SOPs.Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
Review the daily room availability and inform staff in Buzz sessions. Check status of departures on a daily basis. Corporate Connect Lounge and ensure open and closed on time as well as operated efficiently. Make sure all stock for necessary printing is ordered. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, Night Audit, and the Front Office Manager.
Ensure Night Audit is processing all tasks correctly and completely. In absence of Bell Captain oversee the Valet and Bell Departments.
Ensure all necessary reports, time edit are completed on a daily basis, Daily Department Associate Audits, and forms are completed daily. Track and log all upgrades, call offs, and guest complaints. Complete and present performance reviews as well as proposals for increases. Prescreening front office applicants, reference checks, new hire paperwork, and all associate paperwork for payroll processing.
SUPPORTIVE …
Title: Front Desk Supervisor
Company: Grand Pacific Resorts
Location: Carlsbad – California – USA
Category: Hospitality / Hotel / Catering, Administrative/Clerical
