Overview
Front Office Assistant Jobs in Colorado Springs, CO at Miracle-Ear
Full Job Description
We’re looking for a driven individual who is passionate about helping others to become our nextFront Office Associate!
As a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. We are seeking someone who is upbeat, motivated, and enjoys reaching out to a current book of business to let them know about Miracle Ear’s products.
Individuals with experience incustomer serviceoroffice administrationas a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have apositive impacton our customers and possess the organizational and technical skills to complete administrative tasks.
Responsibilities:
· Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience
· Scheduling, screening, and confirming new appointments through inbound and outbound calling
· Provide customer resolution to any concerns or questions
· Communicate all relevant customer information to the Hearing Care Professional
· Collect and record customer payments
· Maintain the customer database by updating office records
· Inform the customer about hearing care accessory options
· Handle walk-ins and after-care for existing customers
· Help run office promotions by participating in any marketing and social media initiatives
Ideal Candidate:
Previous experience as front desk admin in a medical office
Administrative background, computer savvy
Experience in a direct customer support role
Inbound/outbound calling
Quality phone etiquette
Scheduling appointments
Adaptable & detail-oriented
About us:
For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.
At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We’re invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.
Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.
About the benefits:
·$19/hour+ monthly bonus opportunity
· Work-life balance – hours areM-F, 830am-5:00pm
· Continuous training & support
· Brand recognition – we’re at the top of our industry!
· Health Insurance: Medical, dental, vision
· Paid Time Off, Paid Holidays & 401K Plan
We are an equal opportunity employer and value diversity at our company. We do not discriminat…
Title: Front Office Assistant
Company: Miracle-Ear
Location: Colorado Springs, CO
Category:
