Overview
HR Shared Services Analyst/Benefits Specialist Jobs in Myrtle Point – Oregon – USA at LanceSoft Inc
Location: Myrtle Point
Title: HR Shared Services Analyst (Benefits Specialist)_Remote
Location:
Remote
Duration:
Temp-to-hire (520 Hrs.)
JOB SUMMARY
The benefits specialist is responsible for assisting with the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability, and
401(k) plan
. This role will also help resolving inquiries from employees on HR processes and programs independently or collaborating as needed with other HR Shared Services team members.
You will
work alongside an HR team that is internal-customer focused, and places importance on our ability to support, and bring out the best in each other. The ideal candidate welcomes constant change and is someone who has excellent tactical implementation and operational excellence. This position requires high level of confidentiality, excellent
communication
, and organizational skills along with the ability to multi-task.
ESSENTIAL JOB FUNCTIONS
Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information.
Assists with new-hire orientations.
Performs quality checks of benefits-related data.
Assists employees regarding benefits claim issues and plan changes.
Distributes all benefits enrollment materials and determines eligibility.
Enrolls employees with carriers and process life status changes.
Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries.
Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities.
Responds to 401(k) inquiries from managers and employees relating to enrollments, plan changes and contribution amounts. Manages the annual catch-up contribution enrollment.
Assists with the open enrollment process.
Provides necessary reports for allocation/billing charges.
Serves as an informational resource for the HR Shared Services Team including but not limited to onboarding, offboarding, and Payroll policies and procedures.
Answers and explains HR-related questions to employees in North America in a clear, accurate, and timely manner.
Document all customer interactions via Salesforce Voice (phone system) in the Salesforce case management system.
Ensure proper triage, escalation, and effective resolution of more complex inquiries to the HR Shared Services Manager.
Deliver excellent core standard services to employees.
Understand and meet the HR Shared Services team established SLAs.
Back up other (HR) Shared Services team members, as needed.
Performs additional HR tasks and/or special projects, as assigned.
POSITION QUALIFICATIONS
Bachelors degree (BA) or equivalent from two-year college or technical school is desired
Minimum of two (2) years experience in benefits administration, not to exceed five (5) years.
Minimum two years customer service experience
Foundational knowledge of HR, Benefits and Payroll concepts preferred.
Ability to
learn and retain knowledge of our policies and business processes.
Strong verbal and written
communicatio…
Title: HR Shared Services Analyst/Benefits Specialist
Company: LanceSoft Inc
Location: Myrtle Point – Oregon – USA
Category: HR/Recruitment, Administrative/Clerical
