Key Account Manager

RESPONSIBILITIES:
Manage development & growth of the assigned existing accounts.

Manage multiple accounts and maximize each account in line with business objectives and requirements.

Ensuring effective service delivery and customer satisfaction.

Actively monitor progress of account and feedback to the business.

Operate as the lead contact point for any and all matters specific to assigned account – assist with high severity issues or issue escalations when required.

Collaborate with internal resources to ensure execution and delivery of account requirements and objectives.

Monthly forecasting, allocations and reporting.

Administration of proposals and performance reports.

Develop, implement and track growth strategies.

Manage marketing activities and manage internal flow processes.

Ensure a thorough understanding of the various Flash product agreements, including commercials and all amendments, as well as the operating procedures and ensure compliance in all aspects with the assigned national account portfolio.

Build and maintain professional relationship with business partners and all internal stakeholders.

Increase brand presence continuously by growing the Flash products through influence at traders and on customer level within the assigned account portfolio.

Provide input into innovative promotional planning with assigned national account portfolio and assist with achieving targets.

Collect and collate competitor information, generating information and provide feedback and recommendations to stakeholders.

Mediate resolution of escalated queries within the assigned portfolio of accounts.

Maintain self-development and knowledge in all required areas.

Demonstrate proficiency on all required systems and access of information pertaining to account management.

Minimum Requirements:
Matric

Relevant tertiary qualification will be an advantage

Minimum 3 years’ experience in a similar role (Betting environment)

Strong customer relationship and account management experience

Strong admin skills

Broad understanding of the cellular / telecommunications and Fintech industry will be an advantage

Excellent analytical and numerical skills – advanced knowledge of Excel and PowerPoint an advantage

SKILLS:
Business and commercial awareness in order to plan ahead, adapt and deliver results

Ability to form and maintain strong relationships at a senior level

Customer facing presentation skills

High Attention to detail

Organized

Excellent communication skills

Experience of managing major accounts at head office level

Exposure to managing finance, specifically budgeting.

Good business acumen

ATTRIBUTES:
Collaborative

Professional

Friendly

Confident

Independent way of working

Ambitious

Ability to plan ahead

Innovative and forward thinking

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