Overview
Medical Support Assistant Jobs in Cleveland – Ohio – USA at Veterans Health Administration
Summary
The VA Northeast Ohio Healthcare System is recruiting for multiple Third Shift Medical Support Assistants. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS).
Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements:
• United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience andEducation
• 1
• Experience
• Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR 2
•Education
• One year above high school: OR 3
• Experience/EducationCombination
• Equivalent combination of experience andeducationare qualifying for entry level for which botheducationand experience are accepted
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: GS-3 Medical Support Assistant (Entry Level) Experience orEducation
• None beyond the basic requirements
• Demonstrated Knowledge
Skills and Abilities
• Candidates must demonstrate the KSAs below
• 1
• Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments
• 2
• Ability to utilize computer systems to enter administrative data in patient systems
• 3
• Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care
• GS-4 Medical Support Assistant (Developmental Level) Experience orEducation
• One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position OR two years ofeducationabove high school
• Demonstrated Knowledge,
Skills and Abilities
(KSAs):
The candidate’s application/resume will be rated against the following KSAs
• 1
• Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients
• 2
• Ability to use, and navigate between, various types of office automation equipment and software (i.e
• computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care
• 3
• Knowledge of basic medical terminology to assist in the provision of care to patients
• 4
• Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics
• GS-5 Medical Support Assistant (Full Performance Level) Experience/Education
• One year of experience equivalent to the GS-4 grade level OR four years ofeducationabove high school
• Demonstrated Knowledge, Skills, and Abilities
• Candidates must demonstrate all of the KSAs below: 1
• Ability to operate computerized programs and [systems] in order t…
Title: Medical Support Assistant
Company: Veterans Health Administration
Location: Cleveland – Ohio – USA
Category: Healthcare, Administrative/Clerical
