Overview
OFFICE MANAGER Jobs in Silver Spring, MD at Leisure World of Maryland
Full Job Description
Job Title: OFFICE MANAGER
Full Time position – 40 hours per week
Salary Range: $75,000 – $86,000 based on experience
Benefits: Medical, Dental, Vision, Life, LTD, and 401(k)
Schedule: Monday – Friday 8:30 am – 5:00 pm
The ideal candidate will have an Associate’s Degree (Bachelor’s preferred) in business administration, operations management, or similar field. Must have 3-5 years related customer service experience and/or experience in operations or general management. Must have a minimum of 4 years of staff management experience. Must be proficient in Microsoft Office and have excellent verbal and written communication. Must be able to multi-task and be highly organized and have the ability to adhere to schedules and deadlines.
Leisure World of Maryland Corporation, the property management company for Leisure World of Maryland, located in Silver Spring, Maryland, is a private, age restricted community comprised of 29 community associations representing over 5,600 homes and extensive Trust operations. We are looking for an Office Manager for our Physical Properties Department (PPD).
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Process Mutual and Trust requests – generate and schedule work orders and invoices for service provided.
Maintain calendar of monthly Mutual and Trust maintenance – generate and schedule work orders and invoices for service provided.
Assist department foremen with creating proposals, work orders and invoices for Mutual projects.
Understands company pricing system and policies.
Understands Mutual “Who Pays” documents as they apply to work order requests and billing.
Understands coverage provided by PPD Service Contracts.
Monitor department productivity; create monthly reports by department and employee.
Monitor monthly residential and Mutual service contract usage.
Act as super user project lead for system administration of work order software platform – maintain and configure core system.
Identifying, escalating any risks or issues related to work order software.
Identifying, supporting, and leading any additional work order software upgrades or modifications to complete assigned project tasks.
Act as PPD subject matter expert (SME) on internal Customer Service processes.
Ensures all work order software team members have completed training.
Validates work order software system configuration is accurate.
Manages workflow within assigned team to ensure efficient customer service operations.
Monitors inbound and outbound calls and queues, tracks key performance indicators such as abandonment rate, calls completed, and customer satisfaction and generates activity reports.
Supervises operation of the Customer Service Department, including Customer Service Representatives (CSR) and ensures impeccable customer service.
Reviews, creates, and dispatches appropriate billing documents when service work is complete.
Research customer accounts and respond to questions about service or invoices. Resolve service payment conflicts within limits of write-off authority.
Monitors stranded phone calls and requests to direct CSR staff to return phone calls. Assigns to appropriate Customer Service Representative for resolution.
Provides quality control for all invoices created by the Customer Service Department.
Trains new Customer Service Representatives (CSR) on departmental procedures and expectations. Prepares timely annual performance reviews for …
Title: OFFICE MANAGER
Company: Leisure World of Maryland
Location: Silver Spring, MD
Category:
