Overview
Operations Coordinator Jobs in London Area, United Kingdom at The Grafter
Title: Operations Coordinator
Company: The Grafter
Location: London Area, United Kingdom
About The Grafter
The Grafter helps successful founder-led businesses (£3M–£30M revenue) Grow, Raise, and Exit on their terms. We work with a community of exited founders, our Exiteers, who deliver transformation and exit programmes to our clients. Since 2023 we’ve completed 55+ engagements and we’re growing fast.
We’re a small, high-performing team. We move quickly, we care about doing things properly, and we’re looking for someone who fits that culture.
The Role
This is a part time role. Around two days a week but we need super responsive when the demands land. Anyone familiar with operations will understand this need. We’re looking for someone brilliant who happens to have capacity and wants to do great work in the time they have available.
You’ll be the person who keeps The Grafter running smoothly behind the scenes. The one who makes sure nothing falls through the cracks, our Exiteers are in the right place at the right time, and our clients feel looked after at every touchpoint.
You won’t be told exactly how to do this. You’ll be trusted to figure it out, flag what needs flagging, and get on with it.
What You’ll Actually Do
Exiteer Coordination
- Schedule and deploy Exiteers to client engagements
- Manage onboarding of new Exiteers as we grow the community
- Keep track of who is doing what, when, and for whom
- Be the point of contact that keeps the community informed and connected
- Plan and coordinate a quarterly Exiteer gathering led by the founder — logistics, invitations, venue, and follow-up
Client Delivery Support
- Collect NPS and satisfaction data after engagements
- Make sure client interactions such as workshops, check-ins, and events are well organised and professionally executed
- Spot anything that needs attention and flag it early
Operational Admin
- Set up and manage contracts for clients and Exiteers
- Collate and maintain key compliance information from insurance certificates, right to work documents, and similar
- Maintain clear visibility of capacity and delivery across the business
- Respond to operational asks from the founder and team promptly
- Set up and maintain the team shared drive. Establishing a clear folder structure and ensuring it is kept organised and up to date
- Own and maintain company admin including insurances, renewals, and compliance-related housekeeping
Who We’re Looking For
You’ve done this kind of work before. Maybe in a consulting, professional services, or fast-moving business environment. You know what good operations looks like and you don’t need much hand-holding to deliver it.
Right now, you’re not looking for full-time. Maybe you’re working around family, pursuing something else alongside, or simply want flexible meaningful work that uses your skills properly. Whatever the reason, you’re available for roughly two days a week and you want to make those days count.
You’ll be a great fit if you are
- Highly organised with strong attention to detail
- A self-starter who owns problems rather than passes them on
- Calm under pressure and comfortable with ambiguity
- A clear, direct communicator. Written and verbal
- Someone who takes pride in making things run well
Bonus points if you have
- Experience coordinating freelancer or contractor networks
- Background in consulting, advisory, or professional services
The Practicalities
- Fractional: circa 2 days per week to start, with potential to grow
- Fully remote: you’ll need to be available and responsive during the working week
- with occasional in-person events in London
- £28,000–£32,000 pro-rata (permanent, part-time) or £250/day. We’re open to what works for you
Sound Like You?
We’d love to hear from you. Drop us a note telling us a little about your background and why this appeals. No formal cover letter needed. Just be yourself.
