Overview
Operations Support Specialist Jobs in Omaha, NE at JJVG of Nebraska, LLC
Full Job Description
Since 1929, J&J Ventures has been a leader in Gaming and Amusements and a trusted partner. Today, our focus remains stead-fast: to provide world-class service to help businesses succeed. Our customers and our team members have been, and will always be, #1 priority. We are looking to expand our workforce with team-oriented individuals with a positive mindset. We offer competitive pay, benefits, vacation, PTO, paid holidays, and 401(k).
Job Summary
The mission of theOperations Support Specialistis to troubleshoot, service, and repair equipment at customer establishments throughout our Nebraska coverage area. The Specialist responds to service calls, resolves customer issues, and supports the Regional Operations Manager in maintaining strong customer service. The successful candidate must be 19 years or older, have a valid driver’s license and good driving record.
Job Responsibilities
Respond to service calls for equipment repairs in an efficient manner by prioritizing calls according to urgency and current location.
Secure, handle, and transport currency with professionalism and precision.
Safe transport and accounting of issued funds assigned daily.
Identify and prepare all equipment in collaboration with Compliance and Service teams.
Identify and troubleshoot all malfunctions to perform necessary repairs of electronic gaming devices and equipment.
Install, inspect, and test electronic gaming devices, hardware, equipment, and associated systems as required for efficient, continuous business operations.
Interact with clerks, management, and customers to resolve issues as they arise.
Complete all necessary documentation for device entry and logs.
Ensure quality and integrity of all incoming and outgoing equipment.
Identify and communicate inventory needs for equipment to ensure minimal downtime and rapid turnaround of product.
Accurate and detailed recordkeeping of fund transactions.
Generation and collection of machine activity reports.
Follow all department, company, and state policies and procedures.
Education
High school diploma or GED.
Qualifications and Experience
Must be at least 19 years of age.
Experience troubleshooting/repairing VGT’s preferred but not required.
Intermediate computer skills.
Valid driver’s license with good driving record.
Proficient in the use of electrical instruments (i.e., gauges, meters, etc.)
Ability to read, write, and use basic math skills (addition, subtraction, multiplication, and division).
Strong electronic/mechanical aptitude with the ability to follow precise instructions.
Ability to communicate effectively with customers, peers, managers, and across departments.
Ability to use basic Excel spreadsheets.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
While performing the duties of this job, the employee works with equipment daily. The noise level in the work environment is usually moderate. The employee will spend most of the time driving in various conditions and moving equipment between vehicle and worksite in both indoor and outdoor conditions.
Physical Demands
The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.
While performing the duties of this job, the employee is occasionally required t…
Title: Operations Support Specialist
Company: JJVG of Nebraska, LLC
Location: Omaha, NE
Category:
