Overview
Orders and Referrals Specialist Jobs in Troy – Michigan – USA at HarmonyCares
Title: Orders and Referrals Specialist
Company: HarmonyCares
Location: Troy – Michigan – USA
Overview:
Harmony Cares is one of the nation’s largest home-based primary care practices. Harmony Cares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes Harmony Cares, Harmony Cares Medical Group, Harmony Cares Home Health and Harmony Cares Hospice.
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off
, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
Responsibilities:
The Orders and Referrals Specialist is responsible for the processing and follow up of Harmony Cares Medical Group orders and referrals. They will assist with the scheduling of specialist referrals, external diagnostic testing, and external radiology services.
Essential Duties and Responsibilities
Manage end-to-end processing of orders and referrals, complying with Harmony Cares established processes and procedures
Coordinate and schedule appointments for patients with specialists, diagnostic facilities, and other healthcare providers based on urgency, availability and insurance coverage
Assist patients with maps, facility locations, and direct dial numbers to specialists, diagnostic facilities and other healthcare providers as needed
Coordinate with Health Information Management (HIM) team to organize and ensure that all required records, imaging, and/or procedural results are available to external provider(s) before patient’s appointment(s)
Communicate and share necessary patient information to schedule home and DME services and/or orders
Follow up with patients and providers to assure ordered services were completed or ordered equipment was received
Answer and resolve inbound calls from patients, caregivers, and providers related to ordered services, including clarification questions, scheduling inquiries, and status updates
Other duties as assigned
Qualifications:
Required Knowledge,
Skills and Qualifications
Graduate of an approved Medical Secretarial program or one year of medical clinical experience, which must include keyboarding experience and experience interacting with people on the telephone (i.e., receptionist, switchboard, etc.)
3 years of customer service experience
Experience with
multi-tasking
Strong
communication skills
(written & spoken)
Demonstrate proficiency in using electronic health records (EHR) system, call center technology, and Microsoft Office Suite
Ability to
communicate effectively with patients and their family members, and fac…
