Overview
Patient Access Coordinator Supervisor Jobs in Boston – Massachusetts – USA at The Dimock Center
You
are a caring, hard-working individual who thrives in a
team environment
and is committed to excellence.
You have
experience in a medical setting and are comfortable interacting with patients, as well as managing administrative and managerial responsibilities.
The Dimock Center
is a federally qualified community health center that heals and uplifts individuals, families and communities. Our vision is to redefine the model of a healthy community by creating equitable access to comprehensive health care and
education
. We promote a culture of
respect
, excellence, equal opportunity, and commitment to our employees and the communities we serve.
Our Health Center offers a range of primary and specialty health care for adults and children. We provide specialized clinics, Eye Care, Dental, Pediatrics, and OB/GYN.
We also provide specialized care for those living with HIV/AIDs.
Summary/Objective:
The Patient Access Supervisor is a key role in the center’s aim to deliver
patient-centered
, coordinated, team-based health care. They are responsible for completing all front desk functions efficiently and professionally including appointment scheduling, patient registration and telephone management. The Patient Access Supervisor is expected to demonstrate a high level of interpersonal, customer service, and
communication skills
to staff and patients.
They will work closely with other staff in the health center to maintain
flexibility
with work schedules in order to meet clinic needs during hours of operation.
Essential Functions
1. Demonstrates a level of
professionalism
,
communication
, and interpersonal skills to troubleshoot escalated administrative situations within the scope of the role.
2. Assists with the coordination of daily tasks and responsibilities to ensure that they are completed correctly and in a timely fashion to optimize workflow.
3. Takes an active role in the implementation of new administrative initiatives and/or projects for the department and becomes an expert user as needed.
4. Proactively takes initiative to identify workflow challenges and effectively collaborate with the Practice Manager and administrative staff on a resolution.
5. Communicates effectively with patients and staff to correct issues, misunderstandings, or discrepancies that may affect patient care.
6. Supports the coordination of work schedules for the department front desk and call center.
7.
Ability to
train and orient new administrative staff.
8. Responsible for creating and managing additional schedules to include the PAC rotating Saturday schedule.
9. Ensures staffing is scheduled to cover the front desk during all business hours (Including Saturdays), or personally covers the shift.
10. Greets patients in a friendly, welcoming, and professional manner.
11. Answers all telephone calls and inquiries for the clinic in customer service oriented, professional manner and direct as appropriate, taking detailed and accurate messages when necessary.
12. Schedules all available appointment slots accurately and in accordance with established clinic-specific guidelines in ECW or PMG.
13. Confirms all appointments within 24 hours of scheduled a…
Title: Patient Access Coordinator Supervisor
Company: The Dimock Center
Location: Boston – Massachusetts – USA
Category: Administrative/Clerical, Healthcare
