Overview
Patient Service Advisor; Medical Secretary & Receptionist Jobs in Bristol, UK at Victoria Park Health Centre
Position: Patient Service Advisor (Medical Secretary & Receptionist)
Patient Service Advisor (Medical Secretary & Receptionist)
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner,liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies,including the use of the electronic referral service (ERS).
Main duties of the job
- Typing letters, reports and associated documentation as required
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
- Managing all enquiries in an effective manner
- Scanning patient related documentation and attaching scanned documents to patients healthcare records
- Inputting data into the patients healthcare records as necessary
- Processing referrals using the electronic referral system (ERS)
- Processing requests for information i.e., SAR, insurance/solicitors letters and DVLAforms
- Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
- Managing all administrative queries as necessary
- Carrying out system searches as requested
- Supporting all clinical staff with general administrative tasks as requested
About us
We are a large, dynamic, friendly practice of circa 24,000 patients with a focus on clinical excellence and engagement with the modern NHS. Being located adjacent to the University of Leicester we do have a large student population. We are looking for individuals who are interested in providing an efficient and helpful service to our patients.
Job responsibilities
Job Summary:
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner,liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies,including the use of the electronic referral service (ERS).
Key Responsibilities /Accountabilities:
Specific Duties
- Typing letters, reports and associated documentation as required
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
- Managing all enquiries in an effective manner
- Scanning patient related documentation and attaching scanned documents to patients healthcare records
- Inputting data into the patients healthcare records as necessary
- Processing referrals using the electronic referral system (ERS)
- Processing requests for information i.e., SAR, insurance/solicitors letters and DVLAforms
- Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
- Managing all administrative queries as necessary
- Carrying out system searches as requested
- Supporting all clinical staff with general administrative tasks as requested
Quality & Confidentiality
The post-holder will strive to maintain quality within the Practice, and will:
- ensure information and documentation is accurate;
- alert the management team to issues of risk;
- assess own performance and take accountability for own actions, either directly or under supervision;
- contribute to the effectiveness of the team by reflecting own and team activities and making suggestions on ways to improve and enhance the teams performance; and
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
Title: Patient Service Advisor; Medical Secretary & Receptionist
Company: Victoria Park Health Centre
Location: Bristol, UK
Category:
