Overview
Patient Service Representative Jobs in Palm Beach Gardens – Florida – USA at Knewin
Job Summary
RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Patient Service Representative tojoin our team. We arechallengingthe status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will provide optimalpatient-centeredservices supporting the imaging center front office, medical records and supports the technicians with patients through a rotation through front desk, medical records and technician assistant roles.
This role is a graduated role with those in training on all functions will serve at the PSR I level and those who have successfully mastered the rotation moving to a PSR II role at the discretion of the Market Leader. The key responsibility is to execute the day-to-day activities of patient-facing service ensuringquality assuranceand customer service satisfaction while facilitating and coordinatingcommunicationbetween patients, family members.
and staff.This position is full-time, Monday – Friday, 12:30pm – 9:00pm.
Essential Duties and Responsibilities
Front Desk – Patient Service
Serves as initial point of contact for patients and visitors, creating and providing positive legendary Patient Service Experience(s)
Timely registration of patient(s) arrival by validating accurate demographic information and
professional collection of out-of-pocket payments prior to services being rendered.
Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or
Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients’ chart electronically and categorizing appropriately.
Provides Consent, Financial, and HIPAA compliance related documents, must be able to
thoroughly explained to the patient(s) if necessary.
Proficient utilization and application of EHR software, hardware, and
Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams.
Effectively coordinate with interdepartmental professionals to ensurepatient satisfactionas
it relates to appointment scheduling and admission/encounter.
Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments.
Participates in medical office emergency routine when Summons ambulance or EMS and/or assists other staff members as needed.
Managing outgoing and incoming faxes through both electronic and manual fax
Maintaining appropriate levels of administrative office supplies, (i.e., RAYUS brochures, cards, sign-in sheets).
Contacting referring Physician offices to verify information and/or request information that is still pending and necessary for the patient’s exam.
Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient
patient flow.
Proper use of phone and written etiquette when handling
Maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply
Alignment ofcompany missionand embodiment of core values of
Adherence and compliance to company policies, procedures, operational objectives, and
Maintain strict confidentiality of PHI …
Title: Patient Service Representative
Company: Knewin
Location: Palm Beach Gardens – Florida – USA
Category: Healthcare, Administrative/Clerical
