Overview
Program Support Specialist Youth Residential Program Jobs in Watertown – Wisconsin – USA at Wisconsin Community Services
Position: Â Program Support Specialist – Jefferson County Youth Residential Program
Job Responsibilities:
Position Summary:
This position assists and supports the daily operation of the youth crisis stabilization facility through a variety of clerical and administrative support functions.
Essential Functions:
• Greet all guests entering Youth Crisis Stabilization Facility including but not limited to; youth, caregivers, family members, county and crisis staff, and professionals.
• Provide customer service by answering phone calls during business hours to provide information and transfer calls.
• Provide clerical support to the YCSF program and staff.
• Responsible for ordering all supplies for YCSF including but not limited to; food, basic youth needs (clothes, hygiene, etc.), cleaning supplies, office supplies, and all other supplies needed for a 24-hour care center.
• Monitor and schedule contracted cleaning company.
• Responsible for the maintenance and service of the program’s vehicles.
• Receive and put away deliveries for program supplies.
• Support hiring process by scheduling interviews, greeting candidates, printing interview packets, and completing new hire forms.
• Preparing materials for staff trainings, meetings and other printing needs.
• Monitor building cleanliness (including common areas, resident rooms, and exterior of building) repair list, and organization within the center through daily checklists.
• Support scheduling building repairs and
communication
with facilities team.
• Monitor room reservation system and be central contact for all room reservations
• Support
quality assurance
functions to ensure the program remains in certification compliance with DHS 50 in all areas.
• Update and monitor records in online database, Secur Manage, to support residential care staff in printing and obtaining records, auditing records, and orientating staff to the database.
• Schedule training and enter
staff training
records in online training database.
• Support staff remain in compliance with all WCS policies and procedures.
• Develop tracking and monitoring systems to monitor compliance and add efficiencies to center’s operations.
• Uphold and promote a positive and supportive culture for youth and staff.
• Maintain client confidentiality within all written and verbal communications
• Adhere to state licensing requirements.
• Adhere to WCS Policies and Procedures.
• Other duties as assigned.
Other
Duties and Responsibilities:
Other job-related duties as may be necessary to carry out the responsibilities of the position.
Job Qualifications:
Knowledge, Skills, and Abilities:
This person must have exceptional customer service and clerical skills. Must possess exemplary verbal and written
communication skills
, along with strong computer skills that include Microsoft Word, Excel, and database applications. Requires being good at detail work and utilizing analytical and
problem-solving skills
.
Ability to
multitask, organize, and assist others to implement procedures and practices.
Must be
sensitive t…
Title: Program Support Specialist Youth Residential Program
Company: Wisconsin Community Services
Location: Watertown – Wisconsin – USA
Category: Administrative/Clerical
